Isaiah Alejandro Orevillo
Kelowna,BC
Summary
Experienced with customer service in food service environments, ensuring positive dining experience. Uses strong communication skills to interact effectively with customers and staff. Knowledge of food safety and hygiene practices, maintaining clean and efficient counter area.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
McT&T
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Managed multiple tasks in high-volume environment.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed sales transactions using POS system.
- Ensured food quality standards were met by closely following preparation guidelines.
- Maintained safe and sanitary work environment, adhering to health codes.
Department Manager
Golden Arches Development Corporation
09.2021 - 08.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
Assistant Department Manager
Golden Arches Development Corporation
04.2018 - 08.2021
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
2nd Assistant Manager
Golden Arches Development Corporation
11.2017 - 04.2018
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
Manager Trainee
Golden Arches Development Corporation
04.2017 - 11.2017
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Explained services and products to customers in friendly and engaging way.
- Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Business Administration - Major in Mgt
ABE International Business College
01.2016
Food and Beverages NCII -
TESDA Las piñas
10.2012
Aircraft Maintenance -
PATTS College of Aeronautics
01.2012
Skills
- Inventory Control
- Customer Recovery
- Managing People
- Team player
- Customer service
- Accuracy and efficiency
- Quick learner
- Food service standards
- Food safety and sanitation
- Food handling safety
- Employee training
Accomplishments
- Received Best In Maintenance for commitment to Maintaining all the equipments are clean and safe.
Personal Information
Marital Status: Single
Seminars And Achievements
03/01/16, ABE International Business College, Entrepreneur of the Year
Languages
English
Professional Working
Certification
- Best in Maintenance, McT&T (McDonalds Lakeshore Branch) - 2024
- Crew Trainer Development - 2024
Best in Maintenance 2024
I'm enjoying my job especially when I am doing maintenance every time. I think that's why I got this award for being a happy and positive person as always. Right now every job is hard to get but when you are trusting Him with all your heart everything is going to be easy.
Timeline
Food Counter Attendant
McT&T
10.2023 - Current
Department Manager
Golden Arches Development Corporation
09.2021 - 08.2023
Assistant Department Manager
Golden Arches Development Corporation
04.2018 - 08.2021
2nd Assistant Manager
Golden Arches Development Corporation
11.2017 - 04.2018
Manager Trainee
Golden Arches Development Corporation
04.2017 - 11.2017
Food and Beverages NCII -
TESDA Las piñas
Aircraft Maintenance -
PATTS College of Aeronautics
Business Administration - Major in Mgt
ABE International Business College
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