Isaiah Sneed
Adelanto,CA
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Office/Assistant Retail Manager
Doctor Disinfect Hood Cleaning Service
07.2023 - Current
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
- Supported staff on special assignments and ad hoc projects.
- Trained and developed new employees for ease of transition into team.
Airline Ground Handler
TREGO DUGAN AVIATION
05.2022 - 06.2023
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Posted and interpreted weather reports and decoded sequence reports.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Earned customer satisfaction approval ratings of 99% based on customer survey card comments.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Parking arriving and departing aircraft.
- Placing chocks and cones around aircraft. Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
- Providing special handling of baggage, cargo, and mail, as required.
Sales Representative
Buckets and brooms
06.2016 - 06.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
Security Officer
USA Security associates
09.2017 - 12.2017
- Patrolling my post
- Writing frequent reports on my post while observing and reporting all activity
Education
High School -
Etiwanda High School
Rancho Cucamonga, CA06.2017
Bachelor's - Business administration
Texas Southern University
Houston, TXSkills
- Customer Service
- Sales
- Loss prevention
- Surveillance
- CCTV
- Store Management Experience
- Writing Skills
- English
- Leadership
- Cash Handling
- Organizational Skills
- Time Management
- Retail Sales
- Strong communication
- MS Office
- Problem-Solving
- Teamwork and Collaboration
- Decision-Making
- Self-Motivated
- Attention to Detail
- Clerical Support
- Baggage handling
- First aid training
- Aircraft towing
Timeline
Office/Assistant Retail Manager
Doctor Disinfect Hood Cleaning Service
07.2023 - Current
Airline Ground Handler
TREGO DUGAN AVIATION
05.2022 - 06.2023
Security Officer
USA Security associates
09.2017 - 12.2017
Sales Representative
Buckets and brooms
06.2016 - 06.2021
High School -
Etiwanda High School
Bachelor's - Business administration
Texas Southern University
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