Isaiah Romero
Fontana
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
owner pool service
A&L pool service
Fontana
01.2019 - Current
- Managed daily operations ensuring smooth workflow across all business areas.
- service pools and repairs making sure all customers equipment is working and pool levels balanced out to ensure crystal clear waters
- Developed and implemented marketing strategies to increase customer engagement.
- Oversaw financial management including budgeting and expense tracking.
- Trained and mentored staff to improve performance and customer service skills.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Manager
Walmart
Chino
01.2016 - 02.2023
- Assisted in managing store operations and team performance.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Trained new employees on company policies and customer service standards.
- Implemented inventory management processes to maintain stock levels.
- Developed promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints with effective communication skills.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
La Puente High School
La Puente 05-2015
Some College (No Degree) - Business
Mt. San Antonio College
Walnut, CASkills
- Pool maintenance
- Equipment repair
- Marketing strategy
- Customer service
- Staff training
- Effective communication
- Strategic planning
- Client engagement optimization
- Service quality assurance
- Pool servicing
- Customer relationship management
- Team leadership
- Problem solving
- Conflict resolution
- Time management
- Customer service and satisfaction
- Adaptability and flexibility
- Problem-solving
- Money handling
- Performance reviewing
- Staff management
- Schedule oversight
- Staff training and development
- Team motivation
- Retail operations management
- Employee performance evaluation
- Employee scheduling
- Recruiting and interviewing
- Team motivation techniques
- Multitasking and organization
- Strategic thinking
- Operations management
- Sales growth
- Coaching and mentoring
Timeline
owner pool service
A&L pool service
01.2019 - Current
Assistant Manager
Walmart
01.2016 - 02.2023
High School Diploma -
La Puente High School
Some College (No Degree) - Business
Mt. San Antonio College
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