Isaiah Rodriguez
Yorba Linda
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
9
9
years of professional experience
Work History
Lead Senior Patient Service Specialist
St. Joseph Hospital
Orange
12.2024 - Current
- Oversaw hospital operations during overnight shifts for patient services and clinical staff.
- Served as the main support resource for coworkers, offering accurate guidance and solutions.
- Took the initiative to resolve complex issues in a timely and efficient manner.
Lead Patient Service Specialist
St. Joseph Hospital
Orange
12.2023 - 12.2024
- Promoted to Lead within 9 months due to exceptional performance and leadership.
- Managed a team of 7–10 caregivers daily, creating department coverage schedules.
- Coordinated breaks and coverage to ensure continuous and efficient patient service.
Patient Service Specialist
St. Joseph Hospital
Orange
03.2023 - 12.2023
- Registered and admitted patients in a high-volume Emergency Department setting.
- Assisted EMS arrivals, newborn account setups, and adoption processing in OB department.
- Ensured accurate financial documentation and patient identification.
Guest Services Specialist
Chase Suite Hotel
Brea
08.2017 - 05.2023
- Handled solo front desk operations including check-ins, complaints, and staff coordination.
- Led communication between departments to resolve guest concerns effectively.
- Demonstrated autonomy and leadership in managing hotel operations independently.
Education
Diploma -
El Dorado High School
Placentia, CA06.2017
Skills
- Excellent verbal and written communication
- Conflict resolution and problem-solving
- Epic Systems (EHR) proficiency
- Insurance verification and medical billing
- Team leadership and shift scheduling
- Customer service expertise
- Microsoft Office and computer literacy
Volunteer Experience
Mandy’s Baby Project, Volunteer, 01/01/15, Present, Assist in organizing and executing deliveries for families in need., Active participant in logistics, community outreach, and ongoing operations.
Timeline
Lead Senior Patient Service Specialist
St. Joseph Hospital
12.2024 - Current
Lead Patient Service Specialist
St. Joseph Hospital
12.2023 - 12.2024
Patient Service Specialist
St. Joseph Hospital
03.2023 - 12.2023
Guest Services Specialist
Chase Suite Hotel
08.2017 - 05.2023
Diploma -
El Dorado High School