Isaiah Rocha
Seaside
Summary
Master’s student in Health Psychology with strong organizational, communication, and customer service experience. Proven ability to manage multiple responsibilities, coordinate operations, and maintain accurate records in fast-paced environments. Skilled in working with diverse populations, problem-solving, and supporting administrative processes. Seeking to contribute to student-focused operations and housing services at CSUMB.
Overview
5
5
years of professional experience
Work History
Outside Services
Poppy Hills Golf Course
Pebble Beach, CA
07.2025 - Current
- Provide high-level customer service to members and guests in a fast-paced, detail-oriented environment
- Coordinate daily operations of golf cart fleet, ensuring organization, maintenance, and readiness
- Communicate effectively with guests to address needs, explain procedures, and resolve issues
- Monitor pace of play and assist in maintaining efficient course operations
- Maintain accurate tracking of equipment usage and service needs
- Collaborate with team members and management to ensure smooth daily operations
Delivery Driver
Upper Crust Pizza And Pasta
Santa Cruz, CA
05.2023 - 05.2025
- Managed order processing, transactions, and timely deliveries using POS systems
- Maintained accuracy in handling cash and digital payments
- Balanced multiple responsibilities in a fast-paced environment while ensuring customer satisfaction
- Supported team operations and maintained cleanliness and organization of workspace
Sales Associate
Vans
Capitola, CA
06.2022 - 08.2023
- Delivered customer service while managing sales transactions and inventory
- Built strong communication skills through consistent interaction with diverse customers
- Maintained store organization and operational standards
Ride Operator
Santa Cruz Beach Boardwalk
Santa Cruz, CA
06.2021 - 10.2021
- Followed safety procedures and performed routine operational checks
- Communicated clearly with guests to ensure safe and efficient operations
- Assisted in training new staff on equipment operations and safety protocols.
Education
Master of Science - Health Psychology
Grand Canyon University
Phoenix, AZ02-2027
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06-2025
Skills
- Administrative support & coordination
- Data entry & record accuracy
- Customer service & client communication
- Multitasking & time management
- Problem-solving & adaptability
- Team collaboration
- Microsoft Office (Word, Excel, Outlook)
- Attention to detail
- Organization & workflow efficiency
Languages
Spanish
Professional Working
Timeline
Outside Services
Poppy Hills Golf Course
07.2025 - Current
Delivery Driver
Upper Crust Pizza And Pasta
05.2023 - 05.2025
Sales Associate
Vans
06.2022 - 08.2023
Ride Operator
Santa Cruz Beach Boardwalk
06.2021 - 10.2021
Master of Science - Health Psychology
Grand Canyon University
Bachelor of Arts - Psychology
University of California, Santa Cruz