Isaiah Mari
Vancouver,BC
Summary
Dynamic Systems Engineer with a proven track record at Quadbridge, excelling in troubleshooting complex IT infrastructure issues. Adept in server management and client relationship management, I consistently enhance system performance and user satisfaction. My attention to detail and problem-solving abilities drive successful outcomes in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Engineer
Quadbridge
2024.08 - 2025.04
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Communicated with clients to understand system requirements.
- Involved in first response incident & triage role
Helpdesk Support
Starline Windows
2022.10 - 2024.08
- Hardware & software support
- Mobile & workstation setup
- Active directory, Windows Server, File & share permissions
- Data backup & recovery
- Ethernet cables termination
Computer Upgrading Specialists
2022.03 - 2022.04
- Deploy & set up devices
- Troubleshoot tier 1 & 2 issues
IT Field Technician
Sihag Technologies
2021.09 - 2021.12
- Hardware break-fix services
- Deskside support services installing and troubleshooting hardware, software and network-related issues
- Respond/update/close calls from National Dispatch/Call Management Centre
- Perform Warranty service calls for both commercial & residential clients
Tier 1 Technical Advisor
Concentrix
2020.09 - 2021.03
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions & problems
- Ensure service delivered to our customers meets contractual Key Performance Indicator
- Clarify customer requirements; problem for understanding
- Participate in activities designed to improve customer satisfaction & business performance
IT Logistics Technician
Milestone Technologies, Inc & Astreya Partners
2019.11 - 2020.06
- Assist with inventory and asset management, conference room preventative maintenance and e-recycling
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements
- Assist with utilizing Inventory Data Management software to maintain inventory accuracy and workflow
- Shipping & receiving IT devices
- Other duties as requested
Education
Network & Systems Administration Diploma -
CDI College
01.2019
Skills
- Problem-solving abilities
- Hardware troubleshooting
- Windows Server
- Active Directory
- Cable termination
- Virtualization platforms
- Technical documentation
- Operating systems expertise
- IT asset management
- Ticketing systems
- Office 365
- LAN/WAN Networking
Certification
HDI Support Center Analyst (HDI-SCA), 09/22/20
Timeline
Systems Engineer
Quadbridge
2024.08 - 2025.04
Helpdesk Support
Starline Windows
2022.10 - 2024.08
Computer Upgrading Specialists
2022.03 - 2022.04
IT Field Technician
Sihag Technologies
2021.09 - 2021.12
Tier 1 Technical Advisor
Concentrix
2020.09 - 2021.03
IT Logistics Technician
Milestone Technologies, Inc & Astreya Partners
2019.11 - 2020.06
Network & Systems Administration Diploma -
CDI College