Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaiah Mari

Vancouver,BC

Summary

Dynamic Systems Engineer with a proven track record at Quadbridge, excelling in troubleshooting complex IT infrastructure issues. Adept in server management and client relationship management, I consistently enhance system performance and user satisfaction. My attention to detail and problem-solving abilities drive successful outcomes in high-pressure environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Systems Engineer

Quadbridge
08.2024 - 04.2025
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Communicated with clients to understand system requirements.
  • Involved in first response incident & triage role

Helpdesk Support

Starline Windows
10.2022 - 08.2024
  • Hardware & software support
  • Mobile & workstation setup
  • Active directory, Windows Server, File & share permissions
  • Data backup & recovery
  • Ethernet cables termination

Computer Upgrading Specialists
03.2022 - 04.2022
  • Deploy & set up devices
  • Troubleshoot tier 1 & 2 issues

IT Field Technician

Sihag Technologies
09.2021 - 12.2021
  • Hardware break-fix services
  • Deskside support services installing and troubleshooting hardware, software and network-related issues
  • Respond/update/close calls from National Dispatch/Call Management Centre
  • Perform Warranty service calls for both commercial & residential clients

Tier 1 Technical Advisor

Concentrix
09.2020 - 03.2021
  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions & problems
  • Ensure service delivered to our customers meets contractual Key Performance Indicator
  • Clarify customer requirements; problem for understanding
  • Participate in activities designed to improve customer satisfaction & business performance

IT Logistics Technician

Milestone Technologies, Inc & Astreya Partners
11.2019 - 06.2020
  • Assist with inventory and asset management, conference room preventative maintenance and e-recycling
  • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements
  • Assist with utilizing Inventory Data Management software to maintain inventory accuracy and workflow
  • Shipping & receiving IT devices
  • Other duties as requested

Education

Network & Systems Administration Diploma -

CDI College
01.2019

Skills

  • Problem-solving abilities
  • Hardware troubleshooting
  • Windows Server
  • Active Directory
  • Cable termination
  • Virtualization platforms
  • Technical documentation
  • Operating systems expertise
  • IT asset management
  • Ticketing systems
  • Office 365
  • LAN/WAN Networking

Certification

HDI Support Center Analyst (HDI-SCA), 09/22/20

Timeline

Systems Engineer

Quadbridge
08.2024 - 04.2025

Helpdesk Support

Starline Windows
10.2022 - 08.2024

Computer Upgrading Specialists
03.2022 - 04.2022

IT Field Technician

Sihag Technologies
09.2021 - 12.2021

Tier 1 Technical Advisor

Concentrix
09.2020 - 03.2021

IT Logistics Technician

Milestone Technologies, Inc & Astreya Partners
11.2019 - 06.2020

Network & Systems Administration Diploma -

CDI College

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Isaiah Mari