Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Juarez

Moreno Valley,CA

Summary

A dedicated and detail-oriented Field Operations Supervisor with 9 years of experience in Field Operations work force, leadership, and achieving project goals and customer service. Flexible and goal-oriented team player who is looking to obtain a position within a strong company that will allow the use of these skills and experience as well as stand firm on values while making a difference for the organization.

Overview

9
9
years of professional experience

Work History

Field Operations Supervisor

Charter Communications, Spectrum
09.2022 - Current
  • Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
  • Managed field operations for successful project completion, ensuring timely delivery and customer satisfaction.
  • Established systems for tracking inventory levels in real-time, minimizing supply shortages while reducing excess costs.
  • Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
  • Streamlined communication between departments, fostering collaboration and efficient problem solving.
  • Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
  • Maintained optimal levels of quality service through effective assessments, oversight, and problem solving.
  • Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Oversaw work of 3 personnel, with 30 direct reports.

Field Technician 6

Charter Communications Spectrum
03.2021 - Current
  • Acted as point of contact and shadowed as a supervisor under various occasions.
  • Supervisor sit in - developed staff meetings and delegated various tasks to our team.
  • Handled refreshments and scans of CPE for multiple employees on a team
  • Trained and mentored approximately 30+ employees - both newly hired as well as existing talent -to maximize productivity and performance.
  • Developed and coordinated trainings to help individuals learn company policies, procedures and job tasks.
  • Handled escalated customers to identify issues, walk through solutions and identify actions to restore service and functionality.
  • Attended aspiring leadership training as well as mentorship training
  • Maintain top preforming metrics exceeding expectations every month
  • Tech lead for multiple fiber projects
  • Assisted with launching fiber systems and training throughout riverside, corona, and hemet offices.

Lead Business Technician

SparkLight
07.2018 - 03.2021
  • Attended all escalation calls and efficiently resolved complaints and issues
  • Trained and managed employees in fiber
  • Installed Cable One and Sparklight services in high end businesses
  • Experienced installer for : HSD services, Video, and Phone as well as PBX and switch variation systems
  • Experienced installer and trainer for running fiber through business and residential locations
  • Participate in continuous on call cable plant maintenance routes
  • Efficient at coring, splicing, and troubleshooting main line issues
  • Installing and troubleshooting all cable systems from coax to fiber

Field Technician 2

Time Warner Cable
08.2015 - 06.2018
  • Mentoring-lead responsible for the support and development of new technicians.
  • Used billing systems, network diagnostic tools to help technicians and customers identify problems.
  • Run outdoor coaxial cable. RG 11, RG 6 Aerial, and underground drops.
  • Install CPE equipment.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.

Education

High School Diploma -

San Jacinto High School
San Jacinto, CA
05.2015

Skills

  • Achieved Field tech 3-4, 4-5, and 5-6 books within 3 months
  • Currently hold a certificate of apprenticeship presented by the United States board of labor
  • Self-motivated and highly organized
  • Efficient with interpersonal and written communication
  • Strong leadership skills and a drive to motivate team members succeed
  • Operations Management
  • Schedule Management
  • Employee Coaching
  • Operational Efficiency

Timeline

Field Operations Supervisor

Charter Communications, Spectrum
09.2022 - Current

Field Technician 6

Charter Communications Spectrum
03.2021 - Current

Lead Business Technician

SparkLight
07.2018 - 03.2021

Field Technician 2

Time Warner Cable
08.2015 - 06.2018

High School Diploma -

San Jacinto High School
Isaiah Juarez