A dedicated and detail-oriented Field Operations Supervisor with 9 years of experience in Field Operations work force, leadership, and achieving project goals and customer service. Flexible and goal-oriented team player who is looking to obtain a position within a strong company that will allow the use of these skills and experience as well as stand firm on values while making a difference for the organization.
Overview
9
9
years of professional experience
Work History
Field Operations Supervisor
Charter Communications, Spectrum
09.2022 - Current
Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
Managed field operations for successful project completion, ensuring timely delivery and customer satisfaction.
Established systems for tracking inventory levels in real-time, minimizing supply shortages while reducing excess costs.
Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
Streamlined communication between departments, fostering collaboration and efficient problem solving.
Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
Maintained optimal levels of quality service through effective assessments, oversight, and problem solving.
Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
Monitored team performance to assess training requirements and areas in need of improvement.
Prepared and submitted reports on job progress and safety conditions to upper management.
Oversaw work of 3 personnel, with 30 direct reports.
Field Technician 6
Charter Communications Spectrum
03.2021 - Current
Acted as point of contact and shadowed as a supervisor under various occasions.
Supervisor sit in - developed staff meetings and delegated various tasks to our team.
Handled refreshments and scans of CPE for multiple employees on a team
Trained and mentored approximately 30+ employees - both newly hired as well as existing talent -to maximize productivity and performance.
Developed and coordinated trainings to help individuals learn company policies, procedures and job tasks.
Handled escalated customers to identify issues, walk through solutions and identify actions to restore service and functionality.
Attended aspiring leadership training as well as mentorship training
Maintain top preforming metrics exceeding expectations every month
Tech lead for multiple fiber projects
Assisted with launching fiber systems and training throughout riverside, corona, and hemet offices.
Lead Business Technician
SparkLight
07.2018 - 03.2021
Attended all escalation calls and efficiently resolved complaints and issues
Trained and managed employees in fiber
Installed Cable One and Sparklight services in high end businesses
Experienced installer for : HSD services, Video, and Phone as well as PBX and switch variation systems
Experienced installer and trainer for running fiber through business and residential locations
Participate in continuous on call cable plant maintenance routes
Efficient at coring, splicing, and troubleshooting main line issues
Installing and troubleshooting all cable systems from coax to fiber
Field Technician 2
Time Warner Cable
08.2015 - 06.2018
Mentoring-lead responsible for the support and development of new technicians.
Used billing systems, network diagnostic tools to help technicians and customers identify problems.
Run outdoor coaxial cable. RG 11, RG 6 Aerial, and underground drops.
Install CPE equipment.
Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Communicated with customers to provide updates, gather information and resolve issues.
Education
High School Diploma -
San Jacinto High School
San Jacinto, CA
05.2015
Skills
Achieved Field tech 3-4, 4-5, and 5-6 books within 3 months
Currently hold a certificate of apprenticeship presented by the United States board of labor
Self-motivated and highly organized
Efficient with interpersonal and written communication
Strong leadership skills and a drive to motivate team members succeed
Operations Management
Schedule Management
Employee Coaching
Operational Efficiency
Timeline
Field Operations Supervisor
Charter Communications, Spectrum
09.2022 - Current
Field Technician 6
Charter Communications Spectrum
03.2021 - Current
Lead Business Technician
SparkLight
07.2018 - 03.2021
Field Technician 2
Time Warner Cable
08.2015 - 06.2018
High School Diploma -
San Jacinto High School
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