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I currently work as a Regional Operations Manager gaining the position in 2018, working in an organisation that’s supports Adults with Learning disabilities, autism, dementia, end of life care and Complex health needs. I currently hold CQC registration for 74 supported Living services and a clinical service. I have oversight of 22 services within my portfolio ranging from supported living, residential care, Clinical supported Living and 24 hours Nursing residential care.
I recently opened a service which supports people within their own setting that requires medical interventions with tier 3 trained clinical workers.
I Manage a budget of 6.1 million which brought in a surplus of 8% the last financial year. I am active in tendering for new business and renewing, retaining existing contracts.
I have worked with 21 separate Local authorities and ICB’s, I focus on relationships and building trust with commissioners.
I am the operational digital Lead within our national organisation which involved researching, negotiating and tendering contracts for digital solutions and then rolling this out to over 2600 staff members.
I have 23 years continuous employment and have been part of 5 mergers.
I have an excellent track record history with CQC and have 20 years continuous CQC registration achieving 2 outstanding outcomes and have never fallen short of a Good ratings with Good for all five KLOES.
My vocation in life is to provide opportunities for happiness for others, to bring decision making closer to individuals, to promote and provide a high standard of support and care for others to lead happy and healthy life's.
Most recently I have taken staff teams through the Burgzorg model bringing decision making closer to individuals and developing training sessions based on trust, autonomy, transparency and adult to adult communications.
I am currently Chair of the Family Partnership Group, and have developed training for staff teams to be able to effectively communication with respect to relatives and help them in understanding what barriers there are and how to overcome them.
I am also the Digital Transformation Lead for Operations making sure operations are at the heart of decision making... It's been a busy couple of years!!

I have held a personal fixed term contract with Deborah Sturdy OBE Chief Nurse of England for Health and Social Care as a member of her Care and Nursing Advisory Board and have contributed to DHSC round tables and have represented DHSC as a judge of the Nursing Times Awards.

I am a strong person, can work alone or with others. Learn quickly.
Determined loan specialist proudly offering several years' experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

 Aspiring to work with a growing organization that offers a challenging environment where I can carve a niche for myself and effectively deliver towards contributing to the organization's target & aspirations 

Isaiah James

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