Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isaiah Imalele

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Data Analystics - Intake

TeamBlind
09.2022 - Current
  • Maintained detailed, accurate data of all client information, ensuring seamless user experience between users and front end system.
  • Conducted thorough data intake of user information through customer calls and emails.
  • Developed and maintained a comprehensive intake manual that served as the go-to resource for all staff involved in the client onboarding process.
  • Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.

Intake Manager

Compass Digital Labs
04.2018 - 01.2022
  • Delivered the intake process from clients in the healthcare industry regarding front of house digital solutions, including Point of Sale, Kiosk, Ordering/Mobile applications, insurance, and catering
  • Maintained and managed caseloads of specialized work while following set SLAs and turnaround times.
  • Implemented standard administrative duties, such as conducting calls and emails with clients and stakeholders
  • Conducted outreach activities to engage local stakeholders in programs.

Manager

Vitatree
06.2014 - 04.2018
  • Discussed patients' medical histories with them in an effort to provide them the best medical advice possible
  • Interacted with patients, making sure that confidential health information was maintained. Oversee the patient admission procedure in its entirety to guarantee a smooth transfer for patients to home health care. Provide information on home care to patients, their families, and caregivers, and arrange for care from a variety of service providers.
  • Respond to inquiries and concerns from consumers, build and maintain strong connections with referral sources, and oversee the insurance authorization and verification process.
  • Oversee all intake procedures, such as the daily census, discharges, and admissions
  • Take the lead in strategic planning and in seeing chances to expand or enhance services to better serve customers' demands.

Education

Bachelor of Arts - Information Technology

York University
Toronto, ON
09.2017

Skills

  • Relationship Management
  • Healthcare Management
  • Scheduling Record Management
  • Customer Service
  • Relationship Management
  • Data Entry
  • Communication
  • Organization

Languages

English
Native or Bilingual

Timeline

Data Analystics - Intake

TeamBlind
09.2022 - Current

Intake Manager

Compass Digital Labs
04.2018 - 01.2022

Manager

Vitatree
06.2014 - 04.2018

Bachelor of Arts - Information Technology

York University

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Isaiah Imalele