ISAIAH GLOSSON
Riverside
Summary
Dedicated and reliable professional with 8+ years of experience in direct support and security. Strong background in client care, safety enforcement, conflict resolution, facility oversight, and administrative support. Known for excellent communication, strong problem-solving skills, and the ability to remain calm and effective in fast-paced, high-stress environments.
Experienced Apartment Property Manager with 5+ years managing multi-family residential communities of up to 150 units. Skilled in tenant relations, lease enforcement, and budget management, with a strong track record of maintaining high occupancy rates and reducing operating costs. Adept at coordinating maintenance, handling resident concerns, and ensuring compliance with local housing regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP I)
SVS (Social Vocational Services)
Los Angeles
03.2026 - Current
- Provide direct care and daily living support to individuals with developmental and intellectual disabilities.
- Assist clients with personal care, hygiene, medication reminders, meal preparation, and transportation.
- Implement individualized support plans while maintaining a safe, respectful, and empowering environment.
- Document daily activities, behaviors, and any incidents in compliance with state and agency guidelines.
- Support clients in developing independence, social skills, and community integration.
- Monitor client safety at all times and intervene appropriately during behavioral or crisis situations.
Assistant Property Manager
Deange Holdings
Los Angeles
01.2019 - 12.2025
- Supported daily property operations for residential units, including tenant relations, leasing, and maintenance coordination.
- Processed rental applications, lease agreements, renewals, and move-in/move-out documentation.
- Collected rent payments, issued receipts, and assisted with accounts receivable tracking.
- Conducted property inspections and coordinated repairs with vendors and maintenance staff.
- Responded to tenant inquiries, complaints, and service requests to ensure high satisfaction.
- Maintained organized records, reports, and compliance documentation for property management files.
- Assisted in managing tenant communications and addressing inquiries promptly.
- Participated in community events promoting the rental properties available at the location.
Security Officer
Allied Universal
01.2018 - 01.2023
- Secured premises by monitoring surveillance equipment, conducting foot and vehicle patrols, and controlling building access.
- Responded to alarms, incidents, and emergencies while following proper reporting procedures.
- Wrote detailed daily activity reports, incident logs, and safety documentation.
- Addressed unauthorized activity, enforced site policies, and provided conflict de-escalation when needed.
- Assisted visitors, employees, and contractors with check-ins, directions, and general security support.
- Maintained a strong security presence to deter theft, vandalism, and safety hazards.
Education
Diploma -
John W North
Skills
- CLIENT CARE & SUPPORT
- CRISIS MANAGEMENT & DE-ESCALATION
- SAFETY PROTOCOLS & INCIDENT REPORTING
- PROPERTY OPERATIONS & TENANT RELATIONS
- DOCUMENTATION & ADMINISTRATIVE SUPPORT
- ACCESS CONTROL & PATROL PROCEDURES
- COMMUNICATION & TEAM COLLABORATION
- TIME MANAGEMENT & RELIABILITY
- Behavior monitoring
- Tenant relations
- Customer relationship management
- Maintenance coordination
- Lease negotiations
- Property management
Certification
- CPR/First Aid
- DSP Training Certificates
- Guard Card
Timeline
Direct Support Professional (DSP I)
SVS (Social Vocational Services)
03.2026 - Current
Assistant Property Manager
Deange Holdings
01.2019 - 12.2025
Security Officer
Allied Universal
01.2018 - 01.2023
Diploma -
John W North