Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaiah Ewalefoh

Barrie,ON

Summary

Driven Systems Administrator with 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Application Analyst

Thentia Cloud
02.2022 - Current
  • Assisted in identifying gaps between business requirements and application capabilities and recommended action steps.
  • Supported daily operations and system maintenance procedures.
  • Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
  • Performed troubleshooting, maintenance, and optimization of Workbench and portal applications.
  • Documented clients' issues and processes of resolution.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.

Application /Customer Support Analyst

Allstate Insurance Company Of Canada
05.2021 - 01.2022
  • Used to track, maintain, and update trouble tickets.
  • Provided 24/7 support for web- and client-based applications, file and data feeds, and batch processes to prevent impact on business.
  • Conducted and supported implementation delivery with client and internal departments.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps, and workflows.

Oracle Database Administrator

Duke Energy
08.2019 - 04.2021
  • Oracle Database Management, Goldengate Specialist, SQL, Oracle Enterprise Manager (OEM 13c).
  • Performance Tuning, Linux, Shell Scripting, Data Warehousing, Capacity Planning, Goldengate 12C and 19C for Migration.
  • Replication of Data, Dataguard for disaster recovery and high availability, Patching and Upgrade, Database migration to Cloud.
  • Worked on Single Instances, Multi-Tenant environments, RAC (Real Application Cluster), and managed Oracle Database Versions 11g, 12c, 18c, 19c.
  • Worked extensively with AWS services such as SAP, EC2, RDS, S3, Salesforce, DMS, VPC, ELB, and Auto scaling.

System Administrator/Engineering

Heritage Bank Plc
01.2014 - 07.2019
  • Administration and maintenance of all Active Directory/O365 user, and security groups creation.
  • Configuration and troubleshooting of Windows Server 2012, group policy, and DNS services.
  • Updating and managing Azure AD permissions, and authentication services.
  • Administration and support of Microsoft Exchange Servers - Cloud and On-Prem.
    Maintenance and audit of AD admin accounts, and domain PCs in an orderly and standardized format.
  • Maintenance of the bank's hybrid environment to ensure high availability and fault tolerance for domain controllers and cloud tenant by troubleshooting replication services.
  • Configure baselines and Identity Access Management policies to ensure only authorized users access the network.
  • Troubleshooting mail flow/delivery, SMTP, messaging security, email retention, and setup discovery and content search cases.
  • Management of the McAfee ePO suite (VSE, DLP, SolidCore, Drive Encryption) Endpoint security on workstation/Server (Patch and Antivirus management/remediation)

Education

Bachelor of Science - Accounting And Finance

Babcock
Ogun
08.2012

Skills

  • Administration and maintenance of all Active Directory/O365 user, and security groups creation
  • Configuration and troubleshooting of Windows Server 2012, group policy, and DNS services
  • Updating and managing Azure AD permissions and authentication services
  • Administration and support of Microsoft Exchange Servers - Cloud and On-Prem
  • Infrastructure/Workstation Maintenance
  • Ensure security through access controls, backups, and firewalls
  • Performance tuning and Monitoring
  • VMware and Oracle (VM)

Certification

  • ITIL V4 Foundation Certified.
  • ISO 20000 Foundation Certified.
  • Oracle Certified Associate (OCA) 12C.
  • Professional Scrum Product Owner (International Scrum Assembly).
  • EC – Council Customer Relationship Management Comptia Project+ (New Horizons).
  • Proficiency in Information System Management (Aptech worldwide).
  • Solution Architect certification in View(AWS)



Timeline

Application Analyst

Thentia Cloud
02.2022 - Current

Application /Customer Support Analyst

Allstate Insurance Company Of Canada
05.2021 - 01.2022

Oracle Database Administrator

Duke Energy
08.2019 - 04.2021

System Administrator/Engineering

Heritage Bank Plc
01.2014 - 07.2019

Bachelor of Science - Accounting And Finance

Babcock

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