Isaiah Brown
Oakland
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Pricing Coordinator
Republic National Distribution Company
05.2020 - Current
- Managed contracts by entering funding, scans, and QDs into DemandTec while monitoring funding to confirm that our customer's margins remain accurate
- Created ad-hoc visual data reports in MicroStrategy showcasing inventory, case depletions, gross profits, margins, etc.
- Conducted market research to determine competitive pricing levels
- Oversaw pricing operations and day-to-day pricing activities across wine & spirit items. Ensured POs had correct pricing, resolving any discrepancies with our Customer Success & Finance Team
- Entered POS Ad Planner data into Salesforce & tracked Ad Planner history throughout the year. Also updated a separate Excel doc tailored to our Field Sales Team
- Managed the complete process of entering Scan/OD discounts. Ensured payout requests are completed and invoices are sent out and paid. Worked through the proper channels to quell any discrepancies
- Identified opportunities for process optimization within the existing pricing framework
- Collaborated with cross-functional teams to ensure accurate product pricing information is communicated internally and externally
- Assisted Sales Account Managers with day-to-day tasks
- Increased our return time on Case Quantity Discount payouts by 70%
- Remote
Retail Sales Associate
G-Star RAW
10.2019 - 04.2020
- Responded to customer questions
- Drove sales through engaging customers, suggestive selling, and sharing product knowledge
- Established a positive rapport with customers to determine their needs and regularly exceed sales targets
- Maintained an organized, visually appealing store that enhanced product visibility and championed promotional items
- Maintained high customer service standards in a high-volume, fast-paced environment
- Provided training to new employees with the goal of welcoming them and educating them on store policies and procedures
- Updated and audited inventory, assisted manager with regular stock management
- Investigated, addressed, and resolved customer complaints to improve store’s reputation and increase customer retention rate
Education
Bachelor of Arts - Communications
Sacramento State University
Sacramento, CASkills
- Project Management
- Data Visualization… (Tableau, MicroStrategy)
- Customer service
- Microsoft Suite
- Salesforce CRM Software
- Attention to detail
- Cross-functional Collaboration
- Microsoft Excel proficiency
- Client management
- Complaint resolution
Timeline
Pricing Coordinator
Republic National Distribution Company
05.2020 - Current
Retail Sales Associate
G-Star RAW
10.2019 - 04.2020
Bachelor of Arts - Communications
Sacramento State University
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