Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISABLE DZAMBUKIRA

Montreal,QC

Summary

Highly motivated sales marketer with extensive customer service and sales experience. Hardworking, organized, dependable and passionate job seeker with strong organizational skills eager to secure an entry-level position. Always ready to help team achieve company goals with a positive attitude. Am also a detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Sales and Marketing Coordinator

Lobels Bread Pvt Ltd
03.2015 - 11.2021
  • Improved productivity of customer service team by leading training initiatives and revamping schedules and intensifying on staff motivation.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Researched competitor marketing trends and prices using data analysis.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Negotiated more favorable rates and delivery times with vendors.
  • Monitored daily sales performance and provided feedback to each team member.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Communicated customer feedback and complaints to team members to promote proper resolution and reduced complaints by 80%
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Monitored and reported on sales performance metrics to inform decision making.
  • Trained and coached sales team members on best practices for customer service and sales techniques which grew our market share by 30%
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Developed and implemented incentive programs that increased sales by 50% and customer loyalty.
  • Implemented advertising campaigns and prepared promotional materials resulting in 20% increase in sales
  • Examined needs, wants and spending patterns of target audience.
  • Monitored company budgets by comparing campaign results to financial forecasts

Restaurant Cashier

Spur Steak Ranches
01.2008 - 02.2015
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies 100%
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Resolved customers complaints and gained trust and confidence in our products and services
  • Met and exceeded customer's expectations increasing sales by 30% and ensured value for money paid

Waitress

Rainforest Cafe
01.2006 - 12.2007
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers about 48 customers a day successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Processed orders and sent to kitchen employees for preparation.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Associate of Arts - Marketing Management

Gweru Polytechnical College
Zimbabwe

High School Diploma -

Mosi Oa Tunya High School
Zimbabwe

Bachelor of Science - Computer Management And Information Systems

Solusi University
Zimbabwe
08.2023

Personal Support Worker - Health Care Assistant

City Adult Learning Centre
Toronto, ON
2022

Skills

  • Market and Competitive Analysis
  • Promotions and Marketing Strategies
  • Customer Demographics
  • Monitor Sales Trends
  • Foll0w up calls
  • Effective Customer Communication
  • Creative merchandising
  • Complaint resolution
  • Active Listening

Timeline

Sales and Marketing Coordinator

Lobels Bread Pvt Ltd
03.2015 - 11.2021

Restaurant Cashier

Spur Steak Ranches
01.2008 - 02.2015

Waitress

Rainforest Cafe
01.2006 - 12.2007

Associate of Arts - Marketing Management

Gweru Polytechnical College

High School Diploma -

Mosi Oa Tunya High School

Bachelor of Science - Computer Management And Information Systems

Solusi University

Personal Support Worker - Health Care Assistant

City Adult Learning Centre

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