Isabel Rodriguez
Shafter
Summary
Dedicated professional with experience in project coordination and customer service.
Skilled in maintaining accurate records, resolving customer complaints, and creating detailed project documentation.
Committed to enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Coordinator
NELMS SURVEYING INC.
Bakersfield
08.2022 - Current
- Coordinated project schedules and timelines for various surveying projects.
- Facilitated communication between clients and survey teams to ensure clarity.
- Organized project documentation and maintained accurate records for compliance.
- Created detailed maps and visualizations to communicate project findings effectively.
Customer Service Cashier
Fastrip Food Stores
Bakersfield
11.2019 - 08.2022
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced at end of shift.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Conduent
Bakersfield
05.2017 - 11.2019
- ASSIST 80+ CUSTOMERS DAILY VIA PHOME, EMAIL, AND CHAT IN A CALL CENTER INVIRONMENT
- ANALYZE CUSTOMER FEEDBACK TO SUGGEST SERVICE IMPROVEMENTS
- ASSISTING CUSTOMERS IN MAKING ONLINE APPOINTMENTS.
Education
High School Diploma -
Mira Monte High School
05-2015
Skills
- Conflict Resolution
- Communication
- Time Management
- Technical Knowledge
- Adaptability and flexibility
- Attention to detail
Languages
Spanish
Professional
Certification
Computer Aided Drafting
Timeline
Project Coordinator
NELMS SURVEYING INC.
08.2022 - Current
Customer Service Cashier
Fastrip Food Stores
11.2019 - 08.2022
Customer Service Representative
Conduent
05.2017 - 11.2019
High School Diploma -
Mira Monte High School