Isabel M Martínez De Villasenor
San Diego
Summary
Detail-oriented housekeeper with strong skills in cleaning procedures, safety protocols, and hygiene standards. Committed to enhancing guest satisfaction through effective deep cleaning techniques and efficient inventory management.
Overview
3
3
years of professional experience
Work History
Housekeeper
Viejas Casino
Alpine
09.2022 - 09.2025
- Maintained cleanliness of guest rooms and public areas throughout the casino.
- Streamlined organization of housekeeping supplies and equipment to support efficient workflow.
- Trained new staff on cleaning procedures and safety protocols to ensure compliance and quality standards.
- Reported maintenance issues to ensure swift resolution of guest concerns.
- Applied best practices for sanitation to improve guest satisfaction and maintain hygiene standards.
- Adhered to all health and safety regulations during daily operations.
- Monitored inventory levels of cleaning supplies for timely reordering.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and adjusted based on workflow.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Education
High School Diploma -
Secundaria 7 Mixta
Guadalajara Jalisco México 02-1986
Skills
- Deep cleaning
- Cleaning procedures
- Hygiene standards
- Safety protocols
- Inventory management
- Guest relations
Languages
Spanish
Professional
English
Limited
Timeline
Housekeeper
Viejas Casino
09.2022 - 09.2025
High School Diploma -
Secundaria 7 Mixta