Isabelli Fernandes
North York,ON
Summary
As a dynamic and hardworking individual with a passion for innovation, I am excited to take on new challenges. I am committed to continuously learning and developing my skills to help the company grow and succeed. Additionally, with a strong work ethic, a collaborative spirit, and a dedication to excellence, I can thrive in a fast-paced, dynamic environment and positively impact the team.
Overview
8
8
years of professional experience
Work History
Customer Service - Partner Specialist
Booking.com
05.2021 - 09.2023
- Handle the company's partners on a global scale
- Application of diverse strategies, such as email campaigns, in-app communication, webinars/events, community platforms, and enablement resources, to effectively engage with a broad customer base
- Lead floor support to assist the other agents in the execution of the protocols offered by the company, including the training of new hires
- Proficient in working with data to drive informed decision-making while demonstrating excellent communication, interpersonal, and project management skills
- Work closely with customers to provide expert guidance on analytics, insights, and optimization tools, helping them to make data-driven decisions and achieve their business goals.
Administrative Assistant
Casacon Engenharia Ltda
01.2016 - 12.2020
- Assisted in preparing reports, analyzed data, and contributed to informed decision-making and achieving key business objectives
- Managed expense reporting for the team, submitting and reconciling reports in a timely and accurate manner, ensuring compliance with company policies and procedures, and contributing to the efficient financial management of the organization
- Spearheaded the organization of weekly events and presentations to showcase the company's products and services to new customers, collaborating with cross-functional teams to ensure seamless execution, resulting in increased brand awareness and customer acquisition
- Coordinated office procedures, including managing calendars, scheduling appointments, and arranging meetings, resulting in streamlined operations and increased efficiency of daily office functions.
Education
Bachelor of Science - Neuroscience And Immunology
University of Toronto
Toronto, ON04.2025
High School Diploma -
Anglo
Sao Paulo, Brazil12.2014
Skills
- Chemical Handling
- Scientific Writing
- Instrumentation Operation
- Data Collection
- Lab result interpretation
- Performance Analysis
- Laboratory techniques
- Sample Preparation
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service - Partner Specialist
Booking.com
05.2021 - 09.2023
Administrative Assistant
Casacon Engenharia Ltda
01.2016 - 12.2020
Bachelor of Science - Neuroscience And Immunology
University of Toronto
High School Diploma -
Anglo
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