Summary
Overview
Work History
Education
Skills
Academic Training
Othercompetencies
Personal Characteristics
Languages
Additional Information
Timeline
Hi, I’m

Isabelle Eliane Bernier

Mississauga,ON
Isabelle Eliane Bernier

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.

Overview

27
years of professional experience

Work History

Self Employed Writer

AUTHOR
01.2013 - Current

Job overview

  • Self published and co-author (three books, nine booklets and co-authored one)
  • Built loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
  • Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
  • Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
  • Increased reader engagement by utilizing various formats such as novels, short stories, essays, articles, blogs or scripts.
  • Maintained informative social media to help further storylines and promote future events.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

Atelier C, Vertendre, Hotel Grand-Mère, Cafés

CUSTOMER SERVICE - Restaurants, Hotels, Etc.
05.1997 - 08.2024

Job overview

  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Appalachian Corridor, UTHC, QMT, Authors, EA, UQTR

EDITOR, PROOFREADER, WRITER, TRANSLATOR
01.2001 - Current

Job overview

  • Editing, copywriting, proofreading, translation of content, material of different fields and sectors (educational documents, web, literary, marketing, specialized and technical publications, biographies, maps, manuals, books, posters, etc.).
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
  • Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
  • Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
  • Fostered collaborative environment, encouraging open communication among editorial staff.
  • Wrote and created content for various topics and mediums.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Suggested improvements to content to enhance quality and accuracy.

CALIAN-CANADIAN ARMED FORCES

INSTRUCTIONAL DESIGNER
12.2021 - 07.2024

Job overview

  • Design, implementation (operation) and updating of distance training programs
  • Use and management of software and learning platforms available to Defense for training military personnel
  • Research, teamwork, pertinent content proposals, writing in French and English, translation, editing, proofreading, professional development, etc.
  • Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
  • Contributed to development of comprehensive employee training courses.
  • Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
  • Implemented successful instructional design projects from concept to completion within budget and time constraints.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Assisted in selection of appropriate tools and technologies for effective course development and delivery.
  • Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
  • Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
  • Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
  • Developed workforce training programs to improve organizational efficiency.
  • Facilitated team collaboration during design meetings, providing constructive feedback on proposed ideas and concepts.
  • Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
  • Developed custom training programs tailored to diverse learner populations in various industries and sectors.
  • Designed course materials and supported implementation.
  • Fostered culture of continuous learning through ongoing professional development initiatives within organization.
  • Collaborated with subject matter experts to ensure content accuracy and relevance, enhancing learner trust and engagement.

Infopresse Group

FACILITATOR - FREELANCER
01.2021 - 03.2023

Job overview

  • Set up the structure to hold remote training sessions and conferences, assist the expert trainer, co-host training sessions, provide technical support, translation, in charge of communications and transmission of relevant information before, during and after training sessions/conferences, etc.
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
  • Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
  • Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
  • Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
  • Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
  • Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Prepared written opinions or decisions regarding cases.

CENTRE DE SERVICES SCOLAIRE DES SOMMETS

TEACHER
08.2014 - 03.2022

Job overview

    • Between 85% and 97.5% tasks, secondary 1 to 5, regular groups, special education, and special profiles (Tournesol High School, Windsor; La Ruche, Magog)
    • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
    • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
    • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
    • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
    • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
    • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
    • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
    • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
    • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
    • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
    • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.

Centres Services Scolaires Publics et Privés

TEACHER AND TUTOR
08.2004 - 03.2022

Job overview

  • Planning, teaching, evaluation, responsible for communications, meetings, lunchtime and extracurricular activities, committees, newsletters, and other related tasks.
  • Provided support to students with special needs, ensuring an inclusive and supportive learning environment.
  • Mentored and supervised undergraduate students, guiding them towards academic success and personal growth.
  • Participated in professional development activities to stay current on best practices and emerging trends in education.
  • Utilized data-driven instruction to inform lesson planning, resulting in improved student outcomes.
  • Improved student comprehension by employing diverse teaching strategies tailored to individual learning styles.
  • Served as a liaison between students, parents, faculty members, ensuring clear communication regarding academic progress and expectations.
  • Developed curriculum materials for a variety of courses, enhancing the overall educational experience.
  • Contributed to departmental meetings and initiatives aimed at evaluating program effectiveness and identifying areas for growth.
  • Managed classroom behavior effectively, creating a positive and focused learning environment for all students.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, fostering critical thinking across subjects.
  • Assessed student progress regularly through formative and summative assessments, providing timely feedback for improvement.
  • Taught small groups of students focused on specific parts of coursework.
  • Built and maintained professional relationships with students and faculty members.
  • Documented attendance and completed assignments to maintain full class and student records.
  • Assisted with development and implementation of new course materials to enhance learning experience.
  • Devised and implemented strategies for engaging students in class discussions.
  • Mentored and advised students to focus on academics and explore career paths and opportunities.
  • Helped students develop diligent study habits and strategies to achieve successful outcomes.
  • Monitored student progress to identify weaknesses and provide recommendations for improvement.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

MONT SUTTON SKI/STUDY PROGRAM

TUTOR Student Athletes (alpine Skiing, Elite)
01.2021 - 04.2021

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

DISTANCES +

JOURNALIST AND COPYWRITER
01.2019 - 03.2021

Job overview

  • Research, contact with key stakeholders, field reporting, interviewing, article writing, editing, translation.
  • Researched and gathered information to develop accurate and credible stories.
  • Developed story ideas and conducted interviews with industry experts and celebrities.
  • Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
  • Adapted writing style for diverse audiences across print, online, and multimedia platforms.
  • Collaborated with editors and other journalists to create compelling content.
  • Evaluated and followed up on news leads and news tips to develop story ideas.
  • Edited and proofread articles to achieve peak accuracy and quality.
  • Utilized social media to engage readers and promote content.
  • Engaged with audience through social media platforms, answering questions and providing additional context to stories.
  • Adapted content for various platforms, ensuring message was effectively communicated across all mediums.
  • Collaborated with international correspondents to bring global perspectives to local readers.

ENDURANCE ADVENTURE

GROUND/FIELD TEAM
01.2019 - 01.2021

Job overview

  • Operational duties, varied location depending on events, customer and athlete participant service, any other duties required.

MONTESSORI HIGH SCHOOL

Teacher
01.2017 - 01.2020

Job overview

  • Tasks at 80% and 100%, grade 6 to secondary 5, teaching French, visual arts, entrepreneurship and communications management
  • Responsible for art workshops and training students in running for Grand Défi Pierre Lavoie.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into curriculum.

Centre De Services Scolaires Des Grandes S.

Substitute Teacher
01.2014 - 01.2016

Job overview

  • 100% task, sec
  • 3 to 5 (7 groups), occasional substitutes (École sec
  • Louis Cyr)
  • Task at 80%, sec
  • 1 and 2 (6 groups), filled with occasional substitutions (École secondaire Louis Cyr).

Prime Academy, Ulsan, South Korea

ESL TEACHER
01.2004 - 01.2005

Job overview

  • Lesson planning, teaching, facilitation, conversation workshops, assessments
  • Educated students in basics of English grammar and conversational speaking.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Developed welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
  • Improved reading comprehension among struggling students through use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Contributed to school-wide professional development initiatives by leading workshops on best practices for teaching ESL learners across different grade levels.

Education

TELUQ
Québec, QC

Master of Arts from Education Distance Learning
05.2028

University Overview

Mon Projet D'affaires
Montreal

Entrepreneurship And Sales Certificates from Business
06.2013

University Overview

Université Laval, TELUQ, UQTR
Québec, QC

Bachelor of Arts from Communication, Visual Arts, Creative Writing
05.2003

University Overview

  • [Number] GPA 3.8

College Shawinigan
Shawinigan, QC

College Degree from Psychology And Sociology
05.1997

University Overview

Skills

  • Grammar Expertise
  • Creative Writing
  • Genre Knowledge
  • Proofreading abilities
  • Dialogue Creation
  • Revision Techniques
  • Publishing Industry Understanding
  • Strong Vocabulary
  • Short Stories
  • Research proficiency
  • Content Creation
  • Content Editing
  • Excellent grammar
  • Content Development
  • Effective writing

Academic Training

Academic Training
  • Master of Education, distance learning - TELUQ (2020)
  • Bachelor's degree in communications - com. management - TELUQ (2013-)
  • ASP business launch (entrepreneurship) - DEP sales consulting (2012-13)
  • MON PROJET D'AFFAIRES, MTL
  • Bac Es Art – Creative writing, visual arts, Communication – U Laval, UQTR (2000-03)
  • Diploma of Collegial Studies, Humanities - College Shawinigan (1995-1997)

Othercompetencies

Othercompetencies
  • Experienced in Customer service, management and operations, public speaking, animation, websites (conception, creation and maintenance/actualization), social media content creation and management, online training and conference platforms, related applications.
  • Linguistics: Proficiency in French (native speaker, advanced/expert level) and English (advanced level); Spanish learner and keen interest in learning several languages.
  • Computer skills: Proficiency in MS Office suite, GPI, SPI, Storyline.

Personal Characteristics

Personal Characteristics
  • Disciplined, conscientious and good listener.
  • Determined, daring, persevering.
  • Creative and imaginative
  • Committed, innovative and a leader.
  • Analytical, observant, able to perceive issues and concepts in order to promote action and experimentation
  • Enthusiastic about projects, adventure, and new ways of working
  • Passionate about people, communication, travel, open spaces, and nature.

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Korean
Elementary

Additional Information

Additional Information

Accomplished and medalist ultrarunner 2016-

First aid and CPR/AED courses (to be updated) 2020-2021

Spokesperson and coordinator: SolidariCourse/Défi Everest 2020-2022

Member of the Advisory Committee, Ultra Trail Harricana du Canada 2020

Coach, Club de Trail Le Coureur 2017-2021

Ambassador La Clinique Du Coureur 2019-2021

Ambassador MRC Memphrémagog 2020-

Timeline

INSTRUCTIONAL DESIGNER
CALIAN-CANADIAN ARMED FORCES
12.2021 - 07.2024
TUTOR Student Athletes (alpine Skiing, Elite)
MONT SUTTON SKI/STUDY PROGRAM
01.2021 - 04.2021
FACILITATOR - FREELANCER
Infopresse Group
01.2021 - 03.2023
JOURNALIST AND COPYWRITER
DISTANCES +
01.2019 - 03.2021
GROUND/FIELD TEAM
ENDURANCE ADVENTURE
01.2019 - 01.2021
Teacher
MONTESSORI HIGH SCHOOL
01.2017 - 01.2020
TEACHER
CENTRE DE SERVICES SCOLAIRE DES SOMMETS
08.2014 - 03.2022
Substitute Teacher
Centre De Services Scolaires Des Grandes S.
01.2014 - 01.2016
AUTHOR
Self Employed Writer
01.2013 - Current
TEACHER AND TUTOR
Centres Services Scolaires Publics et Privés
08.2004 - 03.2022
ESL TEACHER
Prime Academy, Ulsan, South Korea
01.2004 - 01.2005
EDITOR, PROOFREADER, WRITER, TRANSLATOR
Appalachian Corridor, UTHC, QMT, Authors, EA, UQTR
01.2001 - Current
CUSTOMER SERVICE - Restaurants, Hotels, Etc.
Atelier C, Vertendre, Hotel Grand-Mère, Cafés
05.1997 - 08.2024
TELUQ
Master of Arts from Education Distance Learning
Mon Projet D'affaires
Entrepreneurship And Sales Certificates from Business
Université Laval, TELUQ, UQTR
Bachelor of Arts from Communication, Visual Arts, Creative Writing
College Shawinigan
College Degree from Psychology And Sociology

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Isabelle Eliane Bernier