Isabelle Young
Winnipeg,MB
Summary
An eager candidate who's always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housekeeper
Mariaggi's Theme Suite Hotel And Spa
09.2023 - Current
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas
- Restocked towels and amenities in suites, bathrooms, and kitchen spaces
- Sorted, laundered, and put away various laundry items
- Reported damages, maintenance problems, safety issues, and potential hazards to management
- Promotes teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Customer Experience Specialist
Neo Financial
06.2023 - 09.2023
- Acted as the first point of contact with customers, developing a relationship-building experience
- Provided customers with resolutions to their problems in a timely, professional, and friendly manner
- Assisted customers who need help in understanding the functionality and services available through the Neo App/Website
- Engage customers across a variety of channels including chat, email, phone, and text to meet customers on their preferred channel of communication
- Provided long-term solutions and support to customers by escalating bugs and product issues
Family Support Worker
Blue Thunderbird Family Care Inc.
12.2022 - 05.2023
- Maintained accurate and up-to-date case files, ensuring confidentiality and compliance with relevant regulations and policies
- Recorded hourly written logs on youth activities/whereabouts throughout the entire shift
- Improved group home atmosphere by fostering a safe, clean, supportive, and inclusive living environment.
- Worked on communication, conflict resolution, and life skills with Youth and Co-Workers
- Responded promptly to crises, providing immediate support and coordinating interventions/solutions for safety and well-being
- Demonstrated First Nation cultural/language knowledge when needed or requested
Education
Certificate With Honors - Family Support Work
Urban Circle Training Centre Inc.
Winnipeg, MB12.2022
High School Diploma -
Kildonan East Collegiate
Winnipeg, MB06.2020
Skills
- Empathy and compassion
- Interpersonal relationships
- Time management
- Multicultural awareness and sensitivity
- Customer service
- Housekeeping
- Teamwork and collaboration
Certification
- Basic Level First Aid/CPR-Level C/AED
- CPI Blue Card - Non Violent Crisis Intervention
Volunteer Experience
- Manitoba Advocate - Youth Ambassador Advisory Squad (YAAS), Former Member, Involved in research/statistic findings, Promotes child/youth rights, Voices opinions from an Indigenous youth perspective
- Red River College - Urban Circle Training Centre Inc. - Graduation Powwow volunteer, 2022, Prepared feast food, Assisted graduates and families with preparation for graduation
Timeline
Housekeeper
Mariaggi's Theme Suite Hotel And Spa
09.2023 - Current
Customer Experience Specialist
Neo Financial
06.2023 - 09.2023
Family Support Worker
Blue Thunderbird Family Care Inc.
12.2022 - 05.2023
Certificate With Honors - Family Support Work
Urban Circle Training Centre Inc.
High School Diploma -
Kildonan East Collegiate
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