Isabelle Umutoniwase
Halifax,NS
Summary
I am a results-driven customer service professional with 3 years of experience. Proven track record of delivering exceptional service through effective communication and problem-solving skills.I Adept at handling diverse customer needs. Seeking to contribute my skills to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Cashier
Wendy's
12.2022 - Current
- I Efficiently and accurately process customer orders and handle cash transactions.
- I Provide excellent customer service by addressing inquiries and resolving issues.
- I Collaborate with team members to ensure smooth operations during busy periods
- I Resolve customer complaints professionally, ensuring their needs are met and fostering loyalty.
- I help in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- I always Maintained a clean and organized cashier area, following all hygiene and safety protocols.
Sales Representative
Worldwide Acquisition
10.2021 - 11.2022
- I Increased sales revenue by identifying and targeting high-potential accounts.
- I Expanded customer base through cold calling, networking, and relationship building.
- I Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- I Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- I was Answering customer questions about products and services, helped locate merchandise, and promoted key items.
- I Engaged in friendly conversation with customer to better uncover individual needs.
Caregiver
KIGALI CAREGIVING HOME
09.2020 - 09.2021
- I was providing compassionate and personalized care to clients, including assistance with activities of daily living.
- I Monitored and recorded vital signs, medication administration, and changes in health status.
- I Collaborated with healthcare professionals and family members to develop and implement care plans.
- I Assisted clients with mobility, transportation, and accompanying them to medical appointments.
- I Maintained a clean and safe living environment, ensuring the comfort and well-being of clients.
Customer Care Associate
Bank Of Kigali
01.2020 - 05.2021
- I Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- I Managed and resolved customer complaints in a professional and timely manner.
- I Handled a high volume of incoming calls and emails, addressing customer needs and concerns.
- I was Utilizing CRM system to record and track customer interactions and feedback.
- I Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- I Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Education
High School Diploma -
College Immaculée Conception
Kigali, Rwanda11.2019
BBA - Business Administration
Nova Scotia Community College
Dartmouth, NS06.2023
Bachelor of Science - Accounting
Saint Mary’s University
Halifax, NS07.2025
Skills
- Maintaining Store Appearance
- Organizational Skills
- Teamwork and Collaboration
- Upselling Techniques
- Attention to Detail
- Building Customer Loyalty
- Problem Solving Abilities
Languages
English
Professional Working
Certification
- Driving License, 09/2023, 09/2025
- CPR Certification, 06/2023, Present
- WHMIS Certification, 08/2021, Present
Timeline
Store Cashier
Wendy's
12.2022 - Current
Sales Representative
Worldwide Acquisition
10.2021 - 11.2022
Caregiver
KIGALI CAREGIVING HOME
09.2020 - 09.2021
Customer Care Associate
Bank Of Kigali
01.2020 - 05.2021
High School Diploma -
College Immaculée Conception
BBA - Business Administration
Nova Scotia Community College
Bachelor of Science - Accounting
Saint Mary’s University
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