Isabelle Swierkowski
North Vancouver,BC
Summary
- Qualified employee with 6 years experience in fast-paced customer service environments.
- Personable and professional under pressure, and always finding solutions for any problem.
- Strong organization skills, able to multitask and build relationships.
- Adept at prioritizing conflicting business or customer needs.
- Successful in working within collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Clerk
Insurance Corporation Of BC, ICBC
04.2021 - Current
- For reliable reference, maintain accurate records of over X,XXX pieces of mail incoming and outgoing mail for all departments per day, including registered mail, certified mail, parcels, courier packages and other mail requiring specific handling mail
- Provide customers with information related to mail services and procedures
- Resolve matters of missing or misdirected mail
- Troubleshoot problems with malfunctioning mail room equipment
- Update mailing lists with current contact information for smooth customer communication
Sales Associate / Guest Receptionist
Orangetheory Fitness And Steve Nash Fitness World
02.2018 - 01.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Worked as team lead, guiding XX employees
- Trained new employees on customer service, money handling and organizing strategies.
- Communicated with customers, managing customer concerns and complaints
- Monitored inventory and organized new merchandise
- Completed new membership agreements and cancellation forms, and entered them in computer systems
Guest Service Agent
JOEY Restaurants
03.2020 - 08.2020
- Greeted customers
- Responsible for customer check-in, ensured guest satisfaction when wait-times went over quote times
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
Hostess-Waitress
Denny's Canada
02.2015 - 11.2019
- Assigned guests to tables suitable for their needs and according to rotation
- Spoke with guests to ensure satisfaction with food and service
- Requested and recorded customer orders, and computed bills
- Answered telephone calls and responded to inquiries
Education
HIGH SCHOOL DIPLOMA -
ARGYLE SECONDARY SCHOOL
North Vancouver, BC 06.2017
Skills
- Trainer of Junior Team Members
- Self-motivated problem solver
- Cheerful and energetic collaborator
- Organized customer customer service provider
- Strategic thinker
- Computer proficient
- Strong organization skills
- Mastered invoicing with great attention to detail
Certification
Serving It Right
Certified Trainer at Denny's
Timeline
Mail Clerk
Insurance Corporation Of BC, ICBC
04.2021 - Current
Guest Service Agent
JOEY Restaurants
03.2020 - 08.2020
Sales Associate / Guest Receptionist
Orangetheory Fitness And Steve Nash Fitness World
02.2018 - 01.2022
Hostess-Waitress
Denny's Canada
02.2015 - 11.2019
HIGH SCHOOL DIPLOMA -
ARGYLE SECONDARY SCHOOL
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