Isabelle St-Germain
Calgary,AB
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
4
4
years of professional experience
Work History
Keyholder Manager
Matt&Nat
09.2023 - 12.2024
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Developed weekly work schedules for keyholders based on customer traffic patterns.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Analyzed sales data from POS system to identify trends in product purchases or customer preferences.
- learnt product knowledge for each product and the store. Gained top sales within my first 30 days.
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Cashier
Garage
10.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- produced high sale's levels while working on the floor and fitting rooms
Cashier
Saddledome
09.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Assistant
business instincts group
07.2020 - 08.2021
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
Education
Bachelor of Journalism -
Southern Alberta Institute of Technology
Calgary, AB06-2028
High School Diploma -
Central Memorial High School
Calgary, AB06.2021
Skills
- Alberta Proserve
- Alberta Food and Safey
- Customer Service Management
- Sales and Marketing
- Staff Oversight
- Inventory Monitoring
- Bank Deposits
- Workplace Safety
- Staff Training
- Customer Service
- Safety Enforcement
- Cash Handling
- Loss Prevention
- Alarm Systems
- Store Opening and Closing
Languages
Timeline
Keyholder Manager
Matt&Nat
09.2023 - 12.2024
Cashier
Garage
10.2022 - 02.2023
Cashier
Saddledome
09.2021 - 01.2022
Office Assistant
business instincts group
07.2020 - 08.2021
High School Diploma -
Central Memorial High School
Bachelor of Journalism -
Southern Alberta Institute of Technology
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