ISABELLE ROY
Summary
Experienced professional with a strong background in customer service and administrative tasks. Poised to thrive in a pivotal role. Recognized for exceptional communication skills, adaptability, and reliability in high-pressure settings. Proficient in overseeing front desk operations, collaborating with team members, and achieving outcomes that elevate guest satisfaction. Demonstrated expertise in multitasking, problem-solving, and cultivating a welcoming environment.
Overview
13
13
years of professional experience
Work History
Guest Services Agent/Housekeeper Supervisor/QAQC
Sub-Con for Kiewit Co. on the LLDS OPG Project
04.2021 - 12.2024
- Provide all secretarial and administrative duties associated to managing and operating the camp
- Provide hospitality reception services to the camp residents.
- Administer and coordinate all checking in and out of guests
- Plan, organize and schedule all camp staff required at camp
- Lead the daily safety toolbox talks every morning
- Compile and distribute housekeeping workload
- Perform regular housekeeping audits
- Create and submit requisition forms for supplies needed at camp
- Collect, review, and submit employees’ timecards
- Coordinate with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Cashier/Customer Service
Pharma Choice
11.2017 - 09.2020
- Ensure client’s satisfaction
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Chambermaid
Villa Motel
05.2017 - 10.2017
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Service / Cashier
Green Spin Vert
04.2016 - 08.2016
- Company Overview: Green Spin Vert | Hearst ON
- - Ensure client’s satisfaction
- - Receive and process payments by cash, cheque, credit card or automatic debit
- - Wrap or place merchandise in b
General Labourer
Columbia Forest Products
05.2014 - 01.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Assembled materials in fast paced environments
- Followed instructions and safety protocols while operating machinery and equipment.
General Labourer
Martinrea Automotive Systems
11.2013 - 04.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Assembled materials in fast paced environments
- Followed instructions and safety protocols while operating machinery and equipment.
Dishwasher / Cook Aid
Companion Hotel / Motel
01.2012 - 01.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
Education
High School Diploma -
Hearst High School
Hearst, ON01.2013
Office Administration
Northern College of Applied Arts And Technology
01.2017
Skills
- Demonstrates strengths in communication by providing assistance and suggestions to customers and clients
- Able to work in team environments and cooperate to complete goals and tasks
- Completed 2 college courses in Computer Applications focusing on Microsoft Word, Excel, PowerPoint, Project, Publisher, and Outlook
- Worked with Campware Software and Camps & Crew Smartlodge Software
- Reliable, responsible, punctual, and organized
- Able to multitask in fast-paced environments
- Able to work in face paced environments / able to sit for prolonged periods of time
- Willing to work irregular hours, in a remote camp setting, on a rotation basis schedule
- Eager to learn/improve skills and advance within the company
- Coachable, receives feedback as constructive
- Bilingual; English – native or bilingual proficiency, French – limited working proficiency
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Guest Services Agent/Housekeeper Supervisor/QAQC
Sub-Con for Kiewit Co. on the LLDS OPG Project
04.2021 - 12.2024
Cashier/Customer Service
Pharma Choice
11.2017 - 09.2020
Chambermaid
Villa Motel
05.2017 - 10.2017
Customer Service / Cashier
Green Spin Vert
04.2016 - 08.2016
General Labourer
Columbia Forest Products
05.2014 - 01.2016
General Labourer
Martinrea Automotive Systems
11.2013 - 04.2014
Dishwasher / Cook Aid
Companion Hotel / Motel
01.2012 - 01.2013
High School Diploma -
Hearst High School
Office Administration
Northern College of Applied Arts And Technology
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