Isabelle Rosales
Halifax,NS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teletech - Robinsons Place Lipa
08.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
K-12 Teacher
51 Talk
07.2017 - 01.2020
- Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
- Led professional development workshops for fellow educators on effective teaching strategies and best practices in the field of K-12 education.
- Enhanced classroom management skills through consistent reinforcement of expectations and consequences.
- Improved student comprehension by incorporating visual aids and hands-on learning experiences into lessons.
- Created and developed lesson plans to meet students' academic needs.
Captain Waiter
Shakey's Pizza Parlor
03.2019 - 01.2020
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Implemented upselling strategies that contributed to increased average check size per guest.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Dietary Aide
Melville Gardens
12.2023 - 02.2025
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Shift Supervisor
Subway Limited
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Graduate Certificate - Hotel, Resort And Restaurant Management
De La Salle Lipa City
Lipa City, Batangas 04-2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Team leadership
- Problem-solving
- Team supervision
- Staff supervision
- Positive attitude
- Strong verbal and written communication
- Customer service management
- Complaint resolution
- Conflict resolution
- Staff training and development
- Client service
- POS system operation
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Dietary Aide
Melville Gardens
12.2023 - 02.2025
Shift Supervisor
Subway Limited
04.2023 - Current
Captain Waiter
Shakey's Pizza Parlor
03.2019 - 01.2020
K-12 Teacher
51 Talk
07.2017 - 01.2020
Customer Service Representative
Teletech - Robinsons Place Lipa
08.2016 - 06.2017
Graduate Certificate - Hotel, Resort And Restaurant Management
De La Salle Lipa City
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