Isabelle LeBlanc
Cap-Pele
Summary
Dedicated and efficient customer service representative committed to delivering exceptional service and cultivating lasting customer loyalty. Demonstrates a patient and composed demeanor while effectively addressing customer concerns with utmost care. Results-driven approach consistently achieves company objectives and contributes to overall success.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Atlantic Lottery
08.2019 - 01.2025
- Handled a large volume of interactions via phone call, email, live chat and social media, with positive attitude and focus on customer satisfaction.
- Coordinated with various departments to resolve customer inquiries and escalated issues as needed.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
RBC
11.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Address customer service inquires in a timely and accurate fashion.
- Consistently met performance targets.
Inbound/Outbound Customer Service Representative
Nordia
06.2013 - 01.2018
- Efficiently decreasing turnover and improving client lifetime value.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Cross-trained and provided back-up for other customer service representatives when needed.
Education
High School Diploma -
École Mathieu-Martin
Dieppe06-2009
Skills
- Exceptional communication skills
- Conflict resolution proficiency
- Strong organizational skills
- Quick learner
- Energetic work attitude
- Devoted to data integrity
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Representative
Atlantic Lottery
08.2019 - 01.2025
Customer Service Representative
RBC
11.2018 - 03.2019
Inbound/Outbound Customer Service Representative
Nordia
06.2013 - 01.2018
High School Diploma -
École Mathieu-Martin
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