Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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ISABELLE KUHN

Montreal,Canada

Summary

Detail-oriented and driven Industrial Engineering student with hands-on experience in operations, customer service, and team management. Skilled at optimizing processes, problem-solving, and data-informed decision-making. Demonstrated leadership abilities through project coordination, partnership management, and overseeing frontline retail operations. Proficient in working independently and collaboratively in dynamic environments. Trilingual and adaptable, with a strong passion for applying industrial engineering principles to enhance systems, workflows, and customer experiences.

Overview

8
8
years of professional experience

Work History

Sales Representative

TELUS
08.2022 - Current
  • Delivered best-in-class service and tailored solutions for customers across TELUS' suite of products
  • Engaged customers through in-store, phone, and messaging channels in a fast-paced retail environment
  • Achieved individual sales targets through consultative selling and product demonstrations
  • Supported TELUS' customer-first mission through strong product knowledge and responsive service

Cosmetician

Pharmaprix
04.2021 - 01.2023
  • Promoted cosmetic products by providing expert recommendations based on customer needs
  • Drove product awareness and sales through personalized consultations
  • Attended regular training to stay current with new offerings and product knowledge

Tutor

AvH Highschool, Marianopolis College, Personal
10.2019 - 05.2021
  • Provided academic support in Math, Physics, and French
  • Designed customized exercises and mock exams to improve student performance
  • Monitored academic progress and adjusted tutoring strategies accordingly

Food Service Worker

IKEA
05.2019 - 08.2019
  • Served food efficiently while minimizing waste and maintaining hygiene standards
  • Managed customer interactions and high-volume service under time constraints
  • Assisted in weekly inventory management and process optimization

Store Manager

Vivianne's Gelato
07.2017 - 08.2017
  • Independently managed full store operations during solo 6-hour shifts, ensuring smooth daily functioning
  • Delivered friendly and efficient service to customers while handling order preparation and front-of-house responsibilities
  • Oversaw cash handling, processed transactions, and reconciled register at shift end
  • Maintained cleanliness and hygiene standards across all areas, including dining and storage areas
  • Organized inventory and restocked supplies to optimize workflow and prevent shortages

Education

Bachelor of Engineering - Industrial Engineering

Concordia University
Montreal, QC
05-2026

Bachelor of Engineering - Industrial Engineering

Strathclyde University
Glasgow, UK

Diploma of College Studies - Honours Commerce

Marianopolis College
Westmount, QC
01.2021

AVH International German School -

AVH International German School
Baie-d'Urfé, QC
01.2019

Student Exchange -

Victor Hugo German School
02.2017

Skills

  • Teamwork and Adaptability
  • Time Management
  • Customer Service and Relations
  • Interpersonal Communication Skills
  • Sales Strategy Development
  • Complex Problem-Solving
  • Effective Negotiation Strategies
  • Strategic Planning
  • Telemarketing Proficiency
  • Staff Training
  • Product Expertise
  • Effective Team Leadership

Accomplishments

    Director of Partnerships, Troitsky Bridge Building Competition

    2024 – Present

    · Spearheaded sponsorship outreach, securing new funding and maintaining existing partnerships.

    · Created sponsorship and delegate packages for industry partners and guests.

    · Co-organized a career fair with the external team to connect students and companies.

    Planned events with Social, such as Pubcrawl for the competitors.

    President, Young Executives Business Club – Marianopolis College

    Aug 2020 – May 2021

    · Managed a team of 10 executives and 55 members to organize virtual business events.

    · Coordinated speaker invitations, designed promotional materials, and hosted sessions.

    · Prepared weekly planning reports and delegated tasks across the team.

Languages

English
Native or Bilingual
French
Native or Bilingual
German
Full Professional

Interests

Cooking Mediterranean cuisine

Travelling (Cuba, Lebanon, Europe)

Weight training

Piano


Timeline

Sales Representative

TELUS
08.2022 - Current

Cosmetician

Pharmaprix
04.2021 - 01.2023

Tutor

AvH Highschool, Marianopolis College, Personal
10.2019 - 05.2021

Food Service Worker

IKEA
05.2019 - 08.2019

Store Manager

Vivianne's Gelato
07.2017 - 08.2017

Diploma of College Studies - Honours Commerce

Marianopolis College

AVH International German School -

AVH International German School

Student Exchange -

Victor Hugo German School

Bachelor of Engineering - Industrial Engineering

Concordia University

Bachelor of Engineering - Industrial Engineering

Strathclyde University
ISABELLE KUHN