Isabelle Houle
Winnipeg,Mb
Summary
Experienced with bilingual classroom support and student engagement. Utilizes effective communication and cultural sensitivity to foster inclusive education. Track record of enhancing learning experiences and supporting educational goals.
Overview
20
20
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
10.2024 - 01.2025
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
Clerk III
Cancer Care Manitoba
02.2024 - 09.2024
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Administrative Assistant
Youville Community Health Centre
10.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education Assistant
École Précieux-Sang
01.2005 - 11.2021
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Participated in ongoing professional development opportunities, staying current on the latest teaching strategies and tools available to enhance student success.
Education
Administrative Assistant Certificate -
Ashworth College
08-2020
Bachelor of Arts - Foreign Languages And Literatures
Bishop's University
Sherbrooke, None05-1997
Skills
- Excellent communicator
- Compassionate
- Collaborative teamwork
- Critical thinking
- Time management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Banking Advisor
RBC Royal Bank
10.2024 - 01.2025
Clerk III
Cancer Care Manitoba
02.2024 - 09.2024
Administrative Assistant
Youville Community Health Centre
10.2022 - 10.2023
Education Assistant
École Précieux-Sang
01.2005 - 11.2021
Administrative Assistant Certificate -
Ashworth College
Bachelor of Arts - Foreign Languages And Literatures
Bishop's University
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