Isabelle Hache
Sainte Anne de Madawaska,NB
Summary
Dynamic Service Advisor with a proven track record at Valley Sales and Services, excelling in customer relationship management and service recommendations. Recognized for enhancing customer satisfaction and loyalty through attentive listening and effective communication. Adept at multitasking and maintaining meticulous records, driving repeat business and achieving performance goals.
Overview
10
10
years of professional experience
Work History
Service Advisor
Valley Sales and Services
04.2025 - 08.2025
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Edmundston Toyota
08.2022 - 08.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Head Care Taker
Island Lake Club
05.2017 - 06.2022
- Ensured safe working conditions by removing debris and hazardous materials.
- Maintained cleanliness by diligently clearing excess joint compound during taping process.
- Conducted inventory of all materials and tools prior to each shift for project readiness.
- Ensured smooth surfaces on walls and ceilings by skillfully sanding down rough spots and imperfections after taping.
Service NewBrunswick
New Brunswick
05.2015 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Polyvalente Roland Pepin
New Brunswick Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Workflow management
- Performance goals
- Data processing
- Client rapport
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Records management
- Data entry
- Customer retention
- Warranty claims process management
- Quality inspection
- Service order flow
- Account management
Languages
English
Professional Working
Timeline
Service Advisor
Valley Sales and Services
04.2025 - 08.2025
Service Advisor
Edmundston Toyota
08.2022 - 08.2023
Head Care Taker
Island Lake Club
05.2017 - 06.2022
Service NewBrunswick
New Brunswick
05.2015 - 08.2017
High School Diploma -
Polyvalente Roland Pepin
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