Isabelle Giguere

• Managed 50+ daily wholesale and Duty-Free orders with 99.9% accuracy, reducing fulfillment errors and ensuring on-time deliveries.
• Resolved EDI issues, including failed transmissions, setup discrepancies, and shipping errors, maintaining 98% customer satisfaction rate.
• Facilitated communication between Logistics and Warehouse teams to prevent delivery delays and uphold processing standards.
• Assisted in the setup and ongoing maintenance of product data in SAP, ensuring accuracy and data integrity across systems.
• Maintained order release documentation to support timely dispatches from warehouses and efficient fulfillment operations.
• Processed internal warehouse transfers and coordinated external shipments to optimize inventory levels and streamline logistics workflows.
• Scheduled and coordinated product returns to the destruction facility, including recalled products, ensuring timely processing, complete documentation, and compliance with company protocols.
• Conducted investigations into product shortage to identify root causes and implement corrective action.
• Supported 100% fulfillment of product launches and stock replenishments by coordinating with cross-functional teams and actively monitoring inventory to meet SLA and service-level targets.
KEY ACHIEVEMENT
• Developed and maintained order placement files to support accurate order releases across 6 warehouses and ensure timely, efficient delivery scheduling.
• Achieved $1 million in transportation cost savings by optimizing processes related to order management, as well as internal and external shipment coordination
• Managed the structural transition of a major retail account, ensuring a smooth migration to a revised setup aligned with organizational changes

• Professionally greeted and assisted visitors and customers, contributing to a 10% increase in sales.
• Managed and resolved customer inquiries, complaints, and call redirections, improving resolution efficiency by 90% and enhancing overall customer satisfaction.
• Coordinated and tracked warranty claims and return processes for Toshiba, Compaq, and printer equipment, ensuring timely follow-ups and successful issue resolution.
• Handled 20+ incoming customer calls daily, efficiently directing inquiries and providing accurate assistance to improve service response times.