Isabelle Elward
Kelowna,BC
Summary
Dynamic Operations Manager with a proven track record at Wodema Industries Ltd., excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced performance outcomes and customer satisfaction. Skilled in MS Office and adept at fostering client relationships, my strategic approach resulted in improved service quality and efficient supply chain operations.
Use of Sage 50 accounting program AR, AP. Payroll, Banking, Inventory Control
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work flow with staff and pitching in when needed. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in an Office role.
Overview
27
27
years of professional experience
Work History
Operations Manager
Wodema Industries Ltd.
01.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Dealt with daily inputting of all AP, AR
- Processed all incoming orders and setting up of the production schedule
- Developed warehousing procedures to enable proficient shipping of all shipments to customers
- Business Development
Office Manager
Enviro Clean Services
01.2004 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities
- yearend data inputting and running ot reports
Office Manager
Interior Finishing Supplies
09.2012 - 08.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Van Houtte Coffee Services
02.1998 - 01.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Business Development Rep. doing cold calls and maintaining the highest quality of Customer Service
Education
Hospitality Management - Hospitality Administration And Management
01-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Customer relationship management
- MS office
- Client relationships
- Invoice processing
- Business administration
- Data management
- Business development
- Performance evaluations
- Sales background
- Sage 50
Languages
English
Professional Working
French
Elementary
Timeline
Operations Manager - Wodema Industries Ltd.
01.2016 - Current
Office Manager - Interior Finishing Supplies
09.2012 - 08.2013
Office Manager - Enviro Clean Services
01.2004 - Current
Office Manager - Van Houtte Coffee Services
02.1998 - 01.2004
Trend Collage - Hospitality Management , Hospitality Administration And Management
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