Isabelle Comeau
Hants Border,Canada
Summary
Bilingual Customer Service Professional skilled at resolving customer issues and ensuring satisfaction. Extensive experience in managing high-volume inquiries, providing clear and concise communication in both English and French. Organized and methodical, consistently delivering accurate information and solutions promptly. Strong work ethic with focus on efficiency and minimal errors.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Production Supervisor
BioMedica Diagnostics
09.2025 - Current
- Supervised daily production activities to ensure adherence to quality standards and operational efficiency.
- Coordinated cross-functional teams to streamline workflows and optimize resource allocation.
- Implemented process improvements that enhanced productivity and reduced waste in manufacturing operations.
- Trained and mentored staff on best practices for equipment operation and safety protocols.
Production Technologist
Biomedica Diagnostics
04.2020 - 08.2025
- Manufacturing of coagulation reagents and plasma controls product.
- Daily collaboration with other departments such as Research and Development, Quality Control and Supply chain, as needed.
- Identification and executions of improvement in existing written procedures through the Quality Assurance system.
- Co-chair for employees on the Joint Occupational Health and Safety Committee since 2020.
- Founder and member of the Wellness Committee since 2020.
Service Supervisor - Plan Benefits
Johnson Incorporated
11.2011 - 03.2020
- Ensured that all customer inquiries were addressed in a timely manner, while also ensuring accuracy and quality of work.
- Provided on-the-job training for new staff members to ensure compliance with company standards and regulations.
- Translation of outgoing communication (letters, emails, memos etc) to customers, from english to french.
- Administration of Life Insurance claims
- Liaison between insurance companies, employees and their employers.
Client Service Chemical Technician
Research and Productivity Council
02.2008 - 08.2011
- Assisted with supervision and operation of the sample receiving department.
- Primary login technician and liaison with laboratory personnel.
- Assisted with customer care initiatives and overall account management.
- Coordinated reception and submission of analytical samples for analysis.
- Assisted with implementation of Internal Quality policies and protocols
- Audit of data entry performances of sample login team.
Receptionist/Chemical Technician
CADUCEON Environmental Laboratories
05.2007 - 12.2008
- Managed front desk operations, handling client inquiries, calls, and sample drop-offs
- Logged and tracked water and soil samples in LIMS, ensuring accurate documentation
- Verified sample integrity, labeling, and chain-of-custody compliance
- Coordinated shipping and receiving of samples, including courier scheduling
- Maintained organized records and laboratory documentation
- Assisted with basic sample preparation and lab support tasks
- Managed inventory of office and laboratory supplies
- Communicated with clients and lab staff regarding sample status and requirements
- Followed QA/QC and health and safety protocols
Education
Bachelor of Science (B.S.) - Biology, Minor in Psychology
Université de Moncton
Moncton, NBSkills
- Advanced communication in English and French
- Collaborative team member
- Results-oriented and detail-focused
- Effective communication
- Effective time management
- Cultivate strong customer connections
- Skilled in Microsoft Office applications
- Skilled in addressing client concerns
- Professional call handling
Accomplishments
June 2026 - Graduated from the SHiFT Leadership Solution program.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Production Supervisor
BioMedica Diagnostics
09.2025 - Current
Production Technologist
Biomedica Diagnostics
04.2020 - 08.2025
Service Supervisor - Plan Benefits
Johnson Incorporated
11.2011 - 03.2020
Client Service Chemical Technician
Research and Productivity Council
02.2008 - 08.2011
Receptionist/Chemical Technician
CADUCEON Environmental Laboratories
05.2007 - 12.2008
Bachelor of Science (B.S.) - Biology, Minor in Psychology
Université de Moncton