Hi, I’m
Isabelle Benoit
Montréal
Summary
Experienced and professional individual with a strong skill set, excelling in positions of increasing responsibility across multiple companies. Recognizes the significance of teamwork, interpersonal relationships, attention to detail, customer satisfaction, and professional integrity for business growth and development.
Overview
16
years of professional experience
Work History
E2E Engage to Excel
Client Relationship & Program Manager
01.2022 - Current
Job overview
- Increased the effectiveness of reward systems within the company sector.
- Handled administrative duties across multiple recognition initiatives.
- Managed the organization of employee service anniversaries.
- Addressed customer inquiries through various communication channels.
- Developed and executed upgraded recognition frameworks.
- Coordinated with clients to resolve issues and provide comprehensive support.
- Oversaw product offerings in conjunction with procurement.
- Handled billing for each client program.
Innomar Strategies
Caseworker
11.2019 - 01.2022
Job overview
- Field: Pharmaceutical industry.
- Served as the sole point of contact for the program with patients.
- Ensured accurate completion of physicians’ special authorization forms, registrations and prescription renewals.
- Regularly updated nurses on patient statuses.
- Established clear protocols to align medical professionals’ expectations with reimbursement policies.
- Worked alongside wellness case managers, sales reps, and personal care professionals.
- Communicated details of program services to medical professionals and administrative personnel.
- Adjusted elements according to clinical demands and remote physician needs.
- Facilitated onsite fieldwork and provided regular call services.
- Reviewed patient files to efficiently complete required documents for coverage.
- Coordinated with nurses to ensure patient status updates are shared.
- Delivered precise updates on patient data within the CRM system promptly.
- Attended collaborative sessions involving physicians and sales teams.
- Attended CME trainings and documented updates on emerging practices.
- Identified risk areas and promoted proactive quality improvement.
- Delivered patient care presentations to nurses.
- Handled various assigned tasks.
BSN Médical
Client Services Representative
02.2018 - 06.2019
Job overview
- Focused on pharmaceuticals and tailored compression wear.
- Acquired essential skills in measuring methods for compression clothing / Lymphedema.
- Provided assistance and support for custom orders.
- Ensures accuracy of measurements for patients.
- Processed payments on credit card accounts.
- Managed communication channels effectively.
- Organized clothing items destined for assessment at German facility.
- Worked in direct connection with the sales team and marketers.
Rideau Inc.
Client Relationship and Program Manager
10.2012 - 02.2018
Job overview
- Boosted understanding of employee appreciation programs.
- Managed administrative aspects of various recognition programs.
- Organized and executed employee service anniversary celebrations.
- Oversaw client request management through multiple communication channels.
- Developed new recognition programs.
- Provided comprehensive support for client needs.
- Controlled product inventory in conjunction with procurement.
- Managed billing processes for all client-specific programs.
Roche Ltée Groupe-Conseil
Administrative Assistant
12.2008 - 10.2012
Job overview
- Supported development activities for advancements in robotic technology.
- Handled incoming phone calls effectively.
- Greeted clients.
- Assisted full team with administrative tasks.
- Handled document workflows.
- Translated diverse documents.
- Generated weekly administrative reports.
- Approved submitted work hours.
- Coordinated project initiation and closure.
- Handled vendor billing for remittance.
Education
Private CourseMontréal
Microsoft Suite Course
01.2015
Skill PattMontréal
Management Course
01.2005
École Secondaire Calixa-LavalléeMontréal
High School Diploma
01.1993
Skills
- SAP
- AS400
- SalesForce
- Suite Microsoft Office
- Google Suite
- CRM
- SaaS
- RCA
- Jovaco
- Tedi
- Avantage and other house programs
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Client Relationship & Program Manager
E2E Engage to Excel
01.2022 - Current
Caseworker
Innomar Strategies
11.2019 - 01.2022
Client Services Representative
BSN Médical
02.2018 - 06.2019
Client Relationship and Program Manager
Rideau Inc.
10.2012 - 02.2018
Administrative Assistant
Roche Ltée Groupe-Conseil
12.2008 - 10.2012
Private Course
Microsoft Suite Course
Skill Patt
Management Course
École Secondaire Calixa-Lavallée
High School Diploma
Similar Profiles
Kiarah L. DiazKiarah L. Diaz
Healthcare Communicator at Inizio Engage, Formerly Ashfield EngageHealthcare Communicator at Inizio Engage, Formerly Ashfield Engage
Lindsey Pence BSN, RNLindsey Pence BSN, RN
Clinical Educator at Ashfield Engage/Inizio EngageClinical Educator at Ashfield Engage/Inizio Engage
GAURAV UDHWANIGAURAV UDHWANI
Quality Analyst at E2E Research Pvt LtdQuality Analyst at E2E Research Pvt Ltd