Isabelle Arden

Cannabis Cultivation and Marketing Intern, Sustainability Coordination

• Helped to share the brand's story and promote company products while maintaining a consistent brand image via social media
• Managed several projects at a given time, demonstrating strong organizational and time-management skills.
• Utilized graphic design and coding skills to design, build, and maintain a company website
• Planned and created company events to foster a positive environment and longevity of company culture
• Raised sustainability concerns and formally presented suggestions for improved procedures
• Utilized extensive textile knowledge to source lab coats and other PPE that met the many specific needs of the company
• Utilized clothing construction skills to repair, update and re-size lab coats for re-use, diverting waste from landfills
• Researched and presented avenues for fibrous cannabis waste recycling and eco-friendly packaging options
• Worked with agronomic inputs and biocontrol products using manual and automated systems, applying academic background to ensure safety in all activities.
• Streamlined internal processes for improved efficiency and productivity in day-to-day operations.

Customer Service Representative and Accounts Receivable

• *Short-term position as a result of resigning to prioritize academic responsibilities*
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of textiles and company services and creating welcoming, positive experiences.
• Used active listening to ensure that customer experience issues from any level of the company were remedied swiftly and accurately, and not repeated
• Updated accounts, rendered uniform designs for logo placement, etc. and maintained detailed records for uniform inventory management.
• Documented and contacted past due customer accounts, took electronic payments, set up recurring billing for customers, and supported management by processing invoices and documents with consistent on-time delivery.
• Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
• Contacted customers for updates on payment status and other account matters such as contract and purchase order renewals
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
• Exhibited high energy and professionalism when interacting with clients and staff.
• Collaborated with sales team to stay up-to-date on inventory levels, complete accurate orders, and resolve item issues.

Guest Services Representative (full-time), Marketing Assistant (Temp.)

• Extensive experience in planning, promotion and execution of marketing events for Bower Place in Red Deer, AB, when temporarily helping with coverage for Quadreal Bower Place's marketing assistant position
• Assisted in creation of content and campaigns for promotional events and representation of the company in the digital sphere
• Followed and reinforced procedures for optimal customer interactions while also helping to develop customer service improvement initiatives, thus decreasing frictional experiences for customers and tenants as much as possible.
• Tended to guest and tenant needs promptly and professionally using forward-thinking strategies focused on addressing customer needs and resolving concerns, while also escalating pertinent issues to correct parties when required.
• Performed all other typical reception duties including answering many phone calls with minimal wait times, inventorying office stock, handling cash and working Point-Of-Sale systems, resolving payment and rent collection disputes, and maintaining tenant records.
• Promptly responded to all inquiries and requests from current or prospective tenants.
• Responded proactively and positively to rapid change.
• Clarified customer issues and determined the root cause of problems in order to resolve product or service complaints.

Sales Associate, In-house IT Analyst

• Athletic and casual footwear specialist
• Doubled as in-store IT analyst, as first point of contact for issues with store operating systems as well as other electronics, due to considerable experience tracing and correcting faults with hardware and software
• Utilized extensive personal knowledge of fashion trends for shoes and accessories in order to provide the most competent and relevant possible advice to patrons regarding their purchases
• Provided friendly customer service and advice on both styling and functionality to patrons regarding footwear choices in addition to working the point-of-sale system
• Became skilled in promoting the proper brands to different customer personas by asking pertinent questions, in order to streamline the selling process and leave customers as satisfied as possible.
• Maintained a positive, calm demeanour and professionally managed issues in busy, high-stress situations.
• Contributed to team objectives in a fast-paced environment.
• Performance of closing duties including bank deposits, examining KPI reports, paperwork, merchandising, and cleaning

Volunteer

• Helping to organize cash donations and handle point-of-sale system for charity present wrapping through the Christmas season each year
• Other various relevant volunteering tasks such as promoting the fundraiser and garnering other volunteers, cleaning, providing friendly cheerful customer service interactions, and wrapping presents

Server

• Serving patrons in a friendly and professional way by providing timely and polite customer service in all situations
• Gained valuable experience multitasking and succeeding under pressure and in high-stress environments, performing my responsibilities in a fast-paced, efficient manner
• Upsold high-profit items such as appetizers and mixed drinks to enhance daily sales numbers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Worked with POS system to place orders, manage bills, take payments, and handle complimentary items.
• Worked as a team with colleagues to provide the best possible customer experience
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Presented menus to patrons promptly after seating and answered questions about menu items in a friendly way, making genuine recommendations upon request.
• Used slow periods productively to better prepare for the next rush by cleaning the bar and restocking menus, supplies, ice, trays, and to-go containers.

Lead Hostess

• Answered phone calls to take orders, give information and document reservations.
• Used cash registers and credit card machines to cash out customers.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Advised customers of special offerings and menu items to help drive sales.
• Completed daily side work and opening and closing duties consistently and without fail.

Catering Assistant, Cashier

• Helped to coordinate with various vendors to establish necessary supplies for events.
• Handled till in addition to other typical cashier duties such as keeping the till stocked, cleaning during slow periods, and nightly cash-out records, paperwork, and deposit
• Inspected catering equipment and utensils regularly to manage wear and tear.
• Helped with transportation of catered food and supplies to each facility for on-time set-up.
• Followed food safety practices and sanitation guidelines.
• Cleaned and organized kitchen stations to promote team efficiency.