Isabelle Andre
Ottawa,Ontario
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rosaire1SolutionManagement
Ottawa, ON
2024.Jan - Current
- Learn products and services.
- Speak to clients and build a networking business structure.
- Research proven cleaning products for clients and company.
- Create blogs with cleaning content. Both video and writing.
- Create newsletters (Must always have content a few weeks in advance)
- Make calls and send promotional cleaning sales to prospects.
- Take video and picture for blog for all, include content for all platforms.
- Create sales letters/ News Letters/Emails Letters.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
Customer Service Cashier
Staples
07.2023 - 12.2023
- Make sure client buy plans from the product bought at least 3 to 7 plans per day.
- Upsell and cross-sell products to enhance the customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greet customers in a friendly and professional manner.
- Process customer transactions accurately using cash registers and POS systems.
- Handle cash, credit, and other forms of payment securely.
- Assist customers in finding products and provide information on product features, pricing, and promotions.
- Follow company policies and procedures regarding cash handling, returns, and exchanges.
Team Member, Tim Horton's
full time
07.2022 - 02.2023
- Demonstrated a passion for guest service and creating exceptional guest experiences.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing task quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Bakery Assistant, Tout De Sweet
Part-Time
04.2021 - 05.2021
- Quickly learned new skills (attention details, costumer service) and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted participants and event goers upon arrival to venues.
- Directed all participants and event goers to various locations within.
- Carried out day to day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sale Associate, Abako
Part-time
12.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Temporary Volunter, YWCA Haiti
Full time
07.2018 - 08.2018
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved scheduling conflicts, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Taught kids how to dance (hip hop and afro dances).
- Read various stories to the camp goers.
- Helped structure manual activities for young girls.
Education
Associate of Arts - Business Management - Entrepreneurial Enterprise
Algonquin College
Ottawa, ON09.2024
Skills
- Willingness to Learn
- Computer Skills
- Continuous Development
- Workplace Safety
- Cooperative Relationships
- Teamwork and Collaboration
- Customer Service
- Spoken Languages (French, English, Creole)
- Social Media Marketing
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Manager
Rosaire1SolutionManagement
2024.Jan - Current
Customer Service Cashier
Staples
07.2023 - 12.2023
Team Member, Tim Horton's
full time
07.2022 - 02.2023
Bakery Assistant, Tout De Sweet
Part-Time
04.2021 - 05.2021
Sale Associate, Abako
Part-time
12.2020 - 01.2021
Temporary Volunter, YWCA Haiti
Full time
07.2018 - 08.2018
Associate of Arts - Business Management - Entrepreneurial Enterprise
Algonquin College