Isabella Li
Union City
Summary
Dynamic Human Resource Manager with extensive experience at 99 Ranch Market, specializing in performance management and talent development. Proven track record in enhancing employee engagement and implementing effective recruitment strategies. Skilled in data analysis and fostering a collaborative workplace culture, driving organizational success through strategic HR initiatives.
Overview
12
12
years of professional experience
Work History
Human Resource Manager
99 Ranch Market, Welcome Services Inc.
Union City
01.2024 - Current
- Lead performance and talent review processes to align workforce performance with organizational objectives.
- Develop and maintain talent inventory systems to identify high-potential employees and support succession planning.
- Design, launch, and manage the Management Trainee Program to cultivate future retail leaders.
- Drive company culture development initiatives to strengthen engagement and reinforce corporate values.
- Oversee recruitment and selection strategies to attract and retain top talent across retail and corporate functions.
- Manage training programs using the ADDIE model to enhance employee capability and productivity.
- Implement employee engagement programs to improve satisfaction and retention.
- Partner with senior management on workforce planning and HR analytics to support business growth.
- Ensure compliance with labor laws and internal policies while promoting an inclusive workplace.
Associate Human Resource Manager
99 Ranch Market, Welcome Services Inc.
Union City
09.2021 - 12.2023
- Managed daily HR operations, ensuring compliance with policies and labor regulations.
- Handled employee relations cases, investigations, and disciplinary actions.
- Supported performance management programs, coaching managers on evaluation processes.
- Partnered with hiring managers to develop recruitment strategies and improve hiring efficiency.
- Designed and delivered training programs supporting employee development and succession planning.
- Tracked HR metrics and provided data-driven insights for strategic decision-making.
- Ensured compliance with FMLA, ADA, EEO, and other employment laws.
- Supported HR projects such as HRIS implementation and employee engagement initiatives.
Human Resources Specialist
99 Ranch Market, Welcome Services Inc.
Union City Headquarters
10.2019 - 09.2021
- Created and implemented recruitment strategies and hiring processes.
- Conducted interviews, managed candidate evaluations, and coordinated hiring decisions.
- Supported performance management, talent development, and disciplinary procedures.
- Delivered training for employees and managers on compliance and HR topics.
- Partnered with management on employee relations and workplace investigations.
- Oversaw workers’ compensation reporting and claim evaluations.
- Developed and improved HR processes to enhance efficiency and employee satisfaction.
Human Resources Assistant
99 Ranch Market, Welcome Services Inc.
Union City Headquarters
09.2017 - 10.2019
- Conducted on-site training and new hire orientations for Bay Area store locations.
- Organized compliance and certification training sessions.
- Maintained accurate training records in SAP/ADP systems.
- Supported employee evaluation, development programs, and HR administrative tasks.
Senior Front Desk Customer Service Agent (Intern)
Holiday Inn Express & Suites Riverport
Richmond
06.2014 - 12.2014
- Provided excellent guest service and handled daily check-in/out operations.
- Resolved customer inquiries via phone, email, and in person.
- Supported hotel operations while ensuring a courteous and professional environment.
Education
Master of Business Administration (MBA) - Business Administration And Management
California State University, East Bay
Hayward, CA05-2026
Bachelor of Arts - International Hotel Management
Royal Roads University
Victoria, Canada01.2015
Skills
- Performance management and talent review
- Recruitment and interviewing
- Training program development
- Employee engagement and culture building
- Data analysis with SPSS
- Survey design and HR compliance
Timeline
Human Resource Manager
99 Ranch Market, Welcome Services Inc.
01.2024 - Current
Associate Human Resource Manager
99 Ranch Market, Welcome Services Inc.
09.2021 - 12.2023
Human Resources Specialist
99 Ranch Market, Welcome Services Inc.
10.2019 - 09.2021
Human Resources Assistant
99 Ranch Market, Welcome Services Inc.
09.2017 - 10.2019
Senior Front Desk Customer Service Agent (Intern)
Holiday Inn Express & Suites Riverport
06.2014 - 12.2014
Master of Business Administration (MBA) - Business Administration And Management
California State University, East Bay
Bachelor of Arts - International Hotel Management
Royal Roads University