Isabella Coviello
Middletown
Summary
Dynamic professional with over five years of experience in customer service, effectively engaging with diverse populations, including the public, children, and animals. Proven leadership abilities demonstrated through previous managerial roles, supported by an associate's degree and coursework in child development, mathematics, English, and science. Recognized for an outgoing personality and a genuine passion for connecting with others while delivering exceptional assistance. Open to relocation opportunities, bringing a flexible and adaptable approach to new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Time Nanny/House Manager
PRIVATE EMPLOYER
10.2024 - Current
- Provide care service to children in their home.
- Assisted with light housekeeping duties as well as running errands.
Food Truck Operator
Canabrian's
05.2024 - 10.2024
- Ran a summer food truck at a concert venue following safe serving techniques.
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
Waitress
Avanti Italian Kitchen
01.2022 - 08.2022
- Waited and was a connoisseur in a fine dining, wine restaurant.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Lead Server and FOH Manager
Frank Pepe Pizzeria Napoletana
01.2020 - 01.2022
- Taught new servers and waited on up to 10 tables at a time in fast paced restaurant. I managed a team of 5 hostesses and trained them in the front of house.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
After School Teacher and Assistant Director
YMCA @Prospect Hill Academy
08.2020 - 09.2021
- Looked after a group of thirteen 9 year olds after school. As well as directed and lead art activities for the whole program. I assisted in running weekly audits for the afterschool YMCA program and was the program director's 'right hand man.'
- Observed and monitored children's play activities to promote healthy, safe environment.
Floor Associate
TJ Max
05.2019 - 08.2020
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
Behavioral Healthcare Technician
Advances Learning Center
05.2019 - 08.2020
- Assisted multiple children with autism learn and develop new skills.
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
Behavioral Health Technician
Able Home Health Care
08.2018 - 05.2019
- Assisted in ABA learning skills with an autistic 9 year old girl.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Education
Associates Degree - General Studies
Charter Oak State College
12.2022
Skills
- Food Service (7 years)
- Behavioral Therapy (7 years)
- Food Management (5 years)
- Leadership (5 years)
- Waitressing and serving (7 years)
- Childhood Development (7 years)
- Applied Behavior Analysis (7 years)
- Customer Service (7 years)
- Autism Experience (7 years)
- Serving Experience (7 years)
- Experience with Children (7 years)
- Management (5 years)
- Conflict Resolution (5 years)
- Crisis Intervention (7 years)
Languages
English
Native or Bilingual
Certification
- CPR and First Aid Certification
- Driver's License
- ServSafe
Timeline
Full Time Nanny/House Manager
PRIVATE EMPLOYER
10.2024 - Current
Food Truck Operator
Canabrian's
05.2024 - 10.2024
Waitress
Avanti Italian Kitchen
01.2022 - 08.2022
After School Teacher and Assistant Director
YMCA @Prospect Hill Academy
08.2020 - 09.2021
Lead Server and FOH Manager
Frank Pepe Pizzeria Napoletana
01.2020 - 01.2022
Floor Associate
TJ Max
05.2019 - 08.2020
Behavioral Healthcare Technician
Advances Learning Center
05.2019 - 08.2020
Behavioral Health Technician
Able Home Health Care
08.2018 - 05.2019
Associates Degree - General Studies
Charter Oak State College
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