Isabella Wuerdemann
Gloucester,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Writer
Immigration, Refugees, And Citizenship Canada
Ottawa, ON
05.2022 - Current
- Analyzed and performed research to identify topics and issues raised in enquiries addressed to the Minister of Immigration, Refugees, and Citizenship
- Drafted responses to enquiries, ensuring that each response was contextualized and personalized
- Liaised with team members, senior officials, and departmental staff
- Signed and distributed finalized correspondence directly to Immigration, Refugees, and Citizenship Canada clients
Junior Communications Officer
Public Safety Canada
Ottawa, ON
01.2021 - 12.2021
- Prepared communication products, such as Ministerial statements and social media content for a variety of social media platforms (Twitter, Facebook, LinkedIn)
- Responded to public enquiries
- Social media posting, monitoring and analysis
- Contributed to press releases
- Responded to Media enquiries
- Cultivated strong corporate image and identity with clear branding.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Summer Student Utility Locator
Public Works And Engineering Services
Sault Ste. Marie, ON
06.2020 - 08.2020
- Located utilities throughout the city
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
Summer Student Labourer
Public Works And Engineering Services
Sault Ste. Marie, ON
06.2019 - 08.2019
- Completed restoration projects throughout the city
- Worked with new materials such as asphalt and concrete
- Mastered labouring techniques to complete restoration projects in a timely fashion
- Skilled at working independently and collaboratively in a team environment.
Motel Front Desk Clerk
Coulters Motel Limited
Sault Ste. Marie, ON
10.2015 - 06.2019
- Trained new staff members in customer service techniques and hotel operations.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered customer telephone calls promptly and appropriately handled needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Court Runner
Ian Huggill Law Firm
Sault Ste. Marie, ON
09.2017 - 12.2017
- Delivered packages to customer doorsteps and business offices.
- Delivered reports, records and other items within specified timeframes and prioritized delivery schedule based on court schedule.
- Handled receipt, storage, identification and delivery of products for clients.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Sorted and filed legal documents
- Performed banking transactions
Education
Honours Bachelor of Social Sciences - Conflict Studies And Human Rights
The University of Ottawa
Ottawa, ON06.2023
High School Diploma -
St. Mary's College
Sault Ste. Marie, ON06.2018
Skills
- Research
- Content Development
- Communication
- Collaboration
- Writing
- Copywriting, Editing and Review
- Critical Analyses
- Adaptability and Flexibility
- Social media
- French
- Organization
- Leadership
Additional Information
Volunteer Experience: Community Mobilization in Crisis
Timeline
Writer
Immigration, Refugees, And Citizenship Canada
05.2022 - Current
Junior Communications Officer
Public Safety Canada
01.2021 - 12.2021
Summer Student Utility Locator
Public Works And Engineering Services
06.2020 - 08.2020
Summer Student Labourer
Public Works And Engineering Services
06.2019 - 08.2019
Court Runner
Ian Huggill Law Firm
09.2017 - 12.2017
Motel Front Desk Clerk
Coulters Motel Limited
10.2015 - 06.2019
Honours Bachelor of Social Sciences - Conflict Studies And Human Rights
The University of Ottawa
High School Diploma -
St. Mary's College
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