Isabella Weber
Cypress,CA
Summary
Experienced professional with a passion for delivering exceptional service, demonstrating dedication, accountability, and responsibility. Known for outstanding communication skills when engaging with guests and clients. A natural team player who is outgoing, friendly, and thrives in collaborative environments. Continuously seeks opportunities to expand knowledge and contribute positively to any role.
Overview
6
6
years of professional experience
Work History
Attractions Trainer
Disneyland Resort
08.2021 - Current
- Improved guest satisfaction by effectively training attraction cast members on safety, guest interaction, and operational procedure. While upholding the 5 Keys and Service Model
- Promote an inclusive work environment by tailoring training methods to accommodate diverse learning styles among cast
- Fostered a positive work environment by promoting open communication, teamwork, and constructive feedback among attraction team
- Facilitated a culture of learning within the organization by exhibiting enthusiasm, expertise, and dedication to ongoing professional development for both self and others
- Contributed to higher guest retention rates through exceptional staff training that ensured guests received an engaging and enjoyable experience at each attraction
Salvage Insurance Task Worker
Greer & Kirby Co.
07.2020 - 08.2021
- Checked raw materials and completed work for defects affecting product quality
- Helped maintain accurate production records by documenting run totals and materials used
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all task assignments.
Virtual Reality Guide
The Void
08.2019 - 08.2020
- Answered questions, pointed out important features and offered further details about special experiences to educate visitors
- Made sure all guests were secure in the VR equipment safely and properly throughout the whole experience
- Always remained in character and used in-show language to immerse the guests in the story of the virtual reality experience
Assistant Dance Teacher
Onstage Dance Center
02.2019 - 03.2019
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future classes
- Dealt with large groups of students, approximately 30, while in a fast paced environment
- Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline
Education
Bachelor of Arts - Communications And Media
University of Massachusetts Global
Aliso Viejo, CA06-2027
Skills
- Google Suite
- Microsoft Suite
- Team Building
- Public Speaking
- Crisis Management
- Communications
- Time Management
- Writing for diverse formats
- Attention to detail
- Multitasking
Accomplishments
- Youth Leadership Program at the CASA Youth Shelter
- YMCA Indian Princess
Timeline
Attractions Trainer
Disneyland Resort
08.2021 - Current
Salvage Insurance Task Worker
Greer & Kirby Co.
07.2020 - 08.2021
Virtual Reality Guide
The Void
08.2019 - 08.2020
Assistant Dance Teacher
Onstage Dance Center
02.2019 - 03.2019
Bachelor of Arts - Communications And Media
University of Massachusetts Global
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