Isabella Videnovic
Brampton,ON
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ticketing Coordinator
University of Waterloo
Waterloo, ON
01.2024 - Current
- Collaborate with Marketing to manage day-to-day box office operations for the Warriors' varsity games.
- Execute game day ticketing duties: processing sales, managing distribution, balancing floats, and preparing reports.
- Deliver fan-first service by resolving inquiries via email, phone, and in person.
PAC Training Coordinator
University of Waterloo
Waterloo, ON
08.2023 - Current
- Facilitated hiring, onboarding, and training of new facility staff on operational procedures and best practices.
- Collaborated with the Building Coordinator to develop effective training materials and resources.
- Participated in performance appraisals for part-time staff to assess contributions.
PAC Facility Associate
University of Waterloo
Waterloo, ON
01.2023 - Current
- Spearheaded organization of diverse recreational activities, promoting arts, sports, and e-sports engagement.
- Coordinated timely installation of equipment and systems, ensuring safety standards were met.
- Executed security checks and managed key control access for facility safety.
- Oversaw monitoring of sporting events at recreation center to enhance participant experience.
Residence Life Don
University of Waterloo
Waterloo, ON
08.2022 - Current
- Facilitated budget management for residence initiatives, driving student engagement.
- Submitted required reports and documentation, including development trackers and incident reports.
- Built rapport with over 60+ residents annually, fostering engagement and student retention
Student Recreation Therapist
ErinoakKids
Mississauga, ON
05.2024 - 08.2024
- Delivered adaptive recreational programming for youth with disabilities
- Supported development of individualized plans to enhance leisure and life skills
- Created and updated a recreational directory of community programs for family access to resources.
Event Staff
University of Waterloo
Waterloo, ON
09.2023 - 04.2024
- Executed conference and league requirements for athletic events at UW facilities.
- Ensured safe setup, teardown, and operation of equipment for athletes and spectators.
- Maintained compliance with league regulations during all events.
- Supported in-game operations to enhance fan experience across multiple sports.
Inclusion/Integration Instructor
City of Brampton
Brampton, ON
06.2022 - 09.2022
- Developed and implemented adaptive recreational programs, supporting youth with disabilities.
- Delivered exceptional front-line customer service to engage participants and inform guardians.
- Supported participants in full program engagement and assisted with various daily needs.
- Utilized specialized equipment to enhance participant experience.
- Completed administrative tasks promptly, including attendance tracking and incident reporting.
Education
Bachelor of Arts - Sport Business And Therapeutic Recreation
University of Waterloo
04.2025
Skills
- Event Planning
- Customer Service
- Budget Management
- Training and Development
- Community engagement
Certification
- Standard First Aid & CPR/AED level C
References
References available upon request.
Timeline
Student Recreation Therapist
ErinoakKids
05.2024 - 08.2024
Ticketing Coordinator
University of Waterloo
01.2024 - Current
Event Staff
University of Waterloo
09.2023 - 04.2024
PAC Training Coordinator
University of Waterloo
08.2023 - Current
PAC Facility Associate
University of Waterloo
01.2023 - Current
Residence Life Don
University of Waterloo
08.2022 - Current
Inclusion/Integration Instructor
City of Brampton
06.2022 - 09.2022
Bachelor of Arts - Sport Business And Therapeutic Recreation
University of Waterloo