Bella Van Every
Banff
Summary
Professional with experience in food and beverage industry, ready to excel in this role. Skilled in delivering exceptional customer service, managing orders efficiently, and ensuring high standards of cleanliness and presentation. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Thrive in communication, multitasking, and maintaining positive dining experience for all guests.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
Banff Centre For Arts And Creativity
09.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Front of House Server
Jack’s Point Golf Course & Restaurant
01.2023 - 01.2024
- Memorized five different menus to deliver the best knowledge to all guest and make their dining experience as personal as possible
- Operated POS system to input orders, split bills, and calculate totals
- Developed knowledge of beer, wine, and spirits, as well as specialty cocktails
- Completed opening duties of the restaurant including, setting tables, displaying front facing cabinet food, and preparing barista station
- Created a combination of coffee and tea orders for over 100+ guest daily, cleaned and maintained espresso machine
- Set up, prepared, and served group events of 100+ a variety of different beverages including, beer, wine, and cocktails
Banquet Server
The Fairmont Banff Springs Hotel
01.2023 - 01.2023
- Assist with event setups and breakdown, including table settings, decoration set up, fresh linens, buffet management, and hors d’oeuvre preparation
- Delivered courses and refilled alcoholic and non-alcoholic drinks to parties of 100+ people in a timely manner
- Effectively communicated with staff to ensure orders are correct including any dietary needs, allergies, and other special request
- Greet guests, escort them to their tables and ensure they are informed of the menu options
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Spa Attendant
The Fairmont Banff Springs Hotel
01.2022 - 01.2023
- Clean and maintain spa facilities including, change rooms, saunas, and mineral pools
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
Operations Manager
Mark’s
01.2018 - 01.2022
- Managed store operations, recruiting, and employee scheduling
- Supervising and guiding staff to maximum performance
- Visual Merchandising to help optimize sales and profit
- Creating and organizing an enjoyable shopping environment
- Managed financials/Cash office
- Driving sales through engagement of customers, suggestive selling, and product knowledge
- Inventory management, including receiving, and stocking merchandise
- Lead store team to increase applications of Triangle Mastercards, resulting in becoming the regional representative to guide an upsurge of applications for surrounding area
Education
High School -
Virtual Learning Centre
Lindsay, ON01.2020
Certification - ProServe
AGLC
01.2023
Skills
- Strong skills in people management and communication
- Diverse experience in hospitality
- Attention to detail by, prioritizing tasks, managing time efficiently, and meeting deadlines
- Providing excellent service to guests, handling complaints, and resolving issues
- Food safety and handling
- Collaborating with colleagues to ensure smooth service and achieve team goals
- Operating point-of-sale systems, managing transactions, and handling payments
Timeline
Food and Beverage Server
Banff Centre For Arts And Creativity
09.2024 - Current
Front of House Server
Jack’s Point Golf Course & Restaurant
01.2023 - 01.2024
Banquet Server
The Fairmont Banff Springs Hotel
01.2023 - 01.2023
Spa Attendant
The Fairmont Banff Springs Hotel
01.2022 - 01.2023
Operations Manager
Mark’s
01.2018 - 01.2022
High School -
Virtual Learning Centre
Certification - ProServe
AGLC
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