Isabella Tobar

• Conduct regular onsite assessments to ensure compliance with property management standards and regulatory requirements, evaluating the effectiveness of onsite managers.
• Ensure onsite staff adheres to safety policies and promptly address risk management concerns.
• Oversee financial management of portfolio, including budget preparation, expense monitoring, and timely rent collections and vacancy turnovers.
• Continuously evaluate staff performance and address performance issues promptly.
• Manage the training and development of onsite staff, ensuring adherence to company policies and procedures.
• Respond to resident grievances, provide recommendations to leadership, and ensure the highest level of customer service from onsite staff.
• Ensure adherence to timekeeping policies, review timecards, and approve payroll on time.
• Conduct Regional Property Supervisor audits and implement corrective actions as necessary.
• Participate in ownership meetings, produce monthly reports, and ensure timely follow-up on pending items.
• Collaborate with the supervisory team to coordinate emergency drills across the portfolio.
• Monitor implementation of unit inspections, annual recertification's, and other key tasks according to company policies.
• Keep the Vice President of Property Management informed of significant operational issues.

Along with my duties as Resident Manager, I was also responsible for the following:

• Provided operational support for a portfolio of properties, ensuring compliance with company policies and regulatory requirements.
• Managed tenant relations, enforcing rental policies and ensuring adherence to Fair Housing laws.
• Assisted on-site teams with rent collection, unit leasing, certifications, and property management best practices.
• Conducted training and mentoring for resident managers, enhancing overall team performance.
• Oversaw financial reporting, including budget compliance, monthly accounting, and expense tracking.
• Created a positive work environment through regular team-building activities and open communication channels.

• Built strong relationships with onsite and supervisory teams, fostering collaboration and a positive work environment.
• Worked closely with the Regional Property Supervisor to ensure community operations remained within the approved budget.
• Enforced rental policies in accordance with the approved management plan, ensuring compliance and consistency.
• Collaborated with the onsite team to minimize the average re-rental time for vacant units, achieving a turnover rate of 5 days or fewer.
• Processed applicants and leased units following the guidelines of the Tenant Selection Plan, ensuring fair and consistent practices.
• Adhered to verification procedures outlined by the HUD Handbook and Management Policies, ensuring compliance with regulatory standards.
• Oversaw 100% completion of semi-annual unit inspections, ensuring all deficiencies were addressed in alignment with the Operational Policies and Procedures Manual (OPPM).
• Managed the preparation and distribution of recertification notices, meeting deadlines, and ensuring 100% completion of annual recertification's.
• Cultivated and maintained strong tenant relations, adhering to all Fair Housing laws to ensure a respectful and legally compliant environment.
• Developed and maintained positive relationships with local government agencies and other community partners, including fire and police departments and senior centers.
• Prepared and submitted timely occupancy and accounting reports, including month-end reports as required by management and in compliance with OPPM.
• Maintained accurate and organized tenant files, ensuring compliance with established management procedures and HUD regulations.
• Managed petty cash according to company guidelines, ensuring monthly reconciliations were completed accurately and on time.

• Managed daily office operations, including vendor relations, scheduling, and administrative support.
• Oversaw budgetary needs for office supplies and services, ensuring cost-effective purchasing.
• Coordinated meetings, conference room bookings, and travel arrangements for executives.
• Ensured efficient document management, including timekeeping logs and expense reports.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.

• Managed high-volume mail and reprographics processing, ensuring timely distribution and quality control.
• Provided operational support in compliance with company policies and procedures.
• Supervised the setup of conference rooms, including audiovisual equipment and catering services.
• Assisted with reception duties, overseeing phone lines and visitor management.
• Maintained accurate records for compliance and reporting purposes.

• Led a team in a high-demand retail environment, managing workflow and ensuring customer satisfaction.
• Tracked and analyzed sales performance, submitting weekly and monthly reports to management.
• Maintained inventory and supply orders to meet customer demands efficiently.
• Developed strong client relationships by providing tailored solutions for printing and office needs.
• Oversaw inventory management, ordering supplies as needed to maintain optimal stock levels.
• Streamlined workflow processes for increased productivity and reduced wait times for customers.