Isabella Tennant
San Marcos
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Dependable as well as responsible, and has a genuine want to understand others' needs and requests.
Overview
2
2
years of professional experience
Work History
Hostess
Goodfellas Cafe
1090 Pomona Rd, Corona CA
05.2022 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
Education
Bachelor of Science - Biology
California State University - San Marcos
San Marcos, CA06.2027
High School Diploma -
Corona High School
Corona, CA05.2023
Skills
- Event Planning
- Food Running
- Complaint Handling
- Server Support
- Reservations Management
- Customer Service
- Menu Board Art
- Interactive Communication Skills
- Table Bussing
- High-Volume Dining
- Payment Processing
Timeline
Hostess
Goodfellas Cafe
05.2022 - 01.2024
Bachelor of Science - Biology
California State University - San Marcos
High School Diploma -
Corona High School