Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Solito

Coquitlam,British Columbia

Summary

Hardworking student offering full-time work experience. With extensive knowledge of interpersonal communications and group work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Service Advisor

Aritzia
07.2022 - Current
  • Enhanced customer satisfaction by providing timely and accurate service.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.

Seasonal Concierge

Aritzia Head Office
04.2022 - 07.2022
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.

Sales Associate

Nordstrom
09.2021 - 03.2022
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Cashier

Meridian Meats And Farmers Market
09.2020 - 08.2021
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.

Cashier

McDonald's Restaurant
08.2018 - 05.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.


Education

Bachelor of Arts - Communication

Douglas College
New Westminster, BC
06.2026

Skills

  • Customer Service
  • Client Relationship Management
  • Decision-Making
  • Problem-Solving
  • Thought Leadership
  • Time Management
  • Team Collaboration
  • Interpersonal Skills
  • Cash Handling

Languages

Spanish
Limited Working

Timeline

Service Advisor

Aritzia
07.2022 - Current

Seasonal Concierge

Aritzia Head Office
04.2022 - 07.2022

Sales Associate

Nordstrom
09.2021 - 03.2022

Cashier

Meridian Meats And Farmers Market
09.2020 - 08.2021

Cashier

McDonald's Restaurant
08.2018 - 05.2019

Bachelor of Arts - Communication

Douglas College

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Isabella Solito