Personable and detail-driven with passion for delivering exceptional customer service in banking environments. Possesses solid understanding of banking procedures and financial transactions, including account management and fraud prevention. Dedicated to fostering positive client relationships and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Banking Member Service Representative
Logix Federal Credit Union
01.2023 - 05.2024
Assisted members with account inquiries and transaction processing to enhance service quality.
Educated members on credit union products and services, fostering informed decision-making.
Resolved member issues efficiently, ensuring high satisfaction levels and loyalty retention.
Processed loan applications and account openings, adhering to operational guidelines for accuracy.
Maintained up-to-date knowledge of regulatory policies affecting member services and transactions.
Boosted customer satisfaction by efficiently addressing and resolving account issues.
Increased new account openings through effective cross-selling of banking products and services.
Sales Representative
AT&T Mobility
05.2021 - 10.2022
Educated customers on products and services to enhance sales opportunities.
Developed tailored solutions for client needs, improving customer satisfaction.
Managed inventory levels to ensure product availability and minimize shortages.
Exceeded sales targets through effective planning and goal setting.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.