Isabella Serra
Brantford
Summary
Results-driven individual with a strong desire to kick-start a career in an entry-level role at a local establishment. Possessing a keen eye for detail and an unwavering drive for excellence, I am committed to leveraging my skills and experience to make an immediate impact within a team setting. Whether working full or part-time, dedication, thirst for knowledge, and proven ability to adapt and excel in diverse environments are brought to the table. Ready to contribute effectively to organizational success while continuously striving for personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Backshop Attendant
The Brantford Golf & Country Club
08.2024 - 11.2024
- Prepped each golfer's club for their round.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Facilitated strong communication between departments, relaying important information as needed.
Sales Associate
Christmas Spirit
10.2021 - 01.2022
- Managed cashier duties efficiently, processing transactions accurately and providing friendly service to ensure a positive shopping experience
- Maintained store cleanliness and organization, restocking merchandise, and arranging products attractively
- Assisted with inventory management, verifying shipments, and updating inventory records
- Played a key role in setting up seasonal displays and crafting personalized ornaments for customers
- Collaborated with team members to coordinate daily operations and address customer inquiries
- Adapted quickly to changing demands during peak seasons, multitasking effectively, and maintaining composure under pressure
- Operated Point of Sale (POS) systems to process sales and apply promotions
Crew member
Mcdonald's
05.2017 - 06.2019
- Provided exceptional customer service by accurately taking orders, addressing inquiries, and resolving issues promptly
- Demonstrated effective communication skills to understand customer needs and upsell promotions, increasing sales and satisfaction
- Collaborated with team members to streamline service, expedite orders, and maintain a clean dining area
- Handled cash transactions accurately and adhered to procedures for financial integrity
- Maintained composure and professionalism in high-pressure situations, effectively multitasking to meet customer needs
Education
High school diploma -
North Park Collegiate
Brantford, ON06.2019
Skills
- Customer service
- Sales
- Serving
- Cashiering
- Inventory control
- Merchandising
- Problem-Solving
- Food safety
- POS
- Stocking
- Sanitation
- Organizational skills
Certification
- G2 Driver's License, 10/01/22
- Smart Serve, 06/01/24
References
Available upon request
Timeline
Backshop Attendant
The Brantford Golf & Country Club
08.2024 - 11.2024
Sales Associate
Christmas Spirit
10.2021 - 01.2022
Crew member
Mcdonald's
05.2017 - 06.2019
High school diploma -
North Park Collegiate
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