Isabella Roman
Hamilton,ON
Summary
Dedicated customer service professional with a strong ability to engage customers, coordinate volunteer efforts, and enhance team collaboration. Proven track record in delivering exceptional service and building lasting relationships.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
TJX
Hamilton, Ontario
08.2025 - 02.2026
- Collaborated with team members to improve customer service experience.
- Assisted customers with product selection and inquiries.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged with guests to identify and proactively address customer service needs.
- Executed sales floor responsibilities, including greeting and assisting customers, stocking shelves, and managing inventory.
Volunteer Coordinator
Relay For Life
Hamilton, Ontario
05.2025 - 05.2025
- Led volunteer recruitment for community fundraising events, enhancing engagement with local supporters.
- Created and maintained positive relationships with volunteers to ensure their satisfaction with the organization's mission and objectives.
- Streamlined logistics for recruiting volunteers during event planning, ensuring efficient use of resources.
- Coordinated volunteer activities, such as scheduling shifts, assigning tasks, monitoring progress, and providing feedback
Assistant
Bless Managment Corp
Hamilton, Ontario
03.2023 - 09.2024
- Delivered exceptional customer experience through proactive engagement with guests.
- Resolved guest problems and complaints to enhance overall satisfaction during their stay.
- Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
- Coordinated cleaning and maintenance, updated schedules, and handled administrative tasks to ensure smooth operations.
- Calculated product quantities and ordered new items to prevent shortages.
Education
High School Diploma -
St. Thomas More
Hamilton, ON06-2027
Skills
- Point of sale
- Customer checkout
- Inventory management
- Store merchandising
- Customer service
- Problem resolution
- Team collaboration
- Team development
- Relationship building
- Interpersonal communication skills
- Flexible schedule
- Outgoing personality
Languages
Spanish
Native/ Bilingual
Timeline
Seasonal Sales Associate
TJX
08.2025 - 02.2026
Volunteer Coordinator
Relay For Life
05.2025 - 05.2025
Assistant
Bless Managment Corp
03.2023 - 09.2024
High School Diploma -
St. Thomas More