Isabella Ramirez
Edmonton,AB
Summary
Collaborative leader offering strong sales, service, & team leadership abilities. Focused on maximizing team efficiency & daily success by organizing schedules & setting up effective workflows. Focus well on time-sensitive deadlines. Strong commitment to safety. Seeks out opportunities to improve operations & increase efficiency while growing within the company.
Overview
12
12
years of professional experience
Work History
Energy Consultant
Aventura Marketing
08.2022 - 09.2024
- Increased efficiency and team productivity by promoting operational best practices.
- Improved customer satisfaction rates by consistently delivering professional consultations and timely follow-up support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Leon's
11.2018 - 08.2022
- Responded to customer requests for product returns, exchanges, and policy information
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
On-Site Manager
2403 33 Ave SW Apartment
07.2015 - 11.2020
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Communicated effectively with owner, residents, and on-site associates
Retail Supervisor
A La Parisienne
03.2013 - 12.2018
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
- Processed exchanges, refunds, and team member purchases to keep cashiers focused on efficiently checking out regular customers
- Kept close eye on store employees and customers to assess theft risks and maintain loss prevention goals.
Education
Health Care Aide Certificate -
MTG Healthcare Academy
03.2014
High School diploma -
Discovering Choices II High School
06.2013
Skills
- Superb customer service skills
- Strong negotiation skills
- Reliable & flexible
- Problem anticipation and resolution
- MS word, CRM, POS system
- Staff training and development
- Loss prevention
- Positive & friendly
- Time management
- Delegation and supervision
- Critical thinking
- Building rapport
Timeline
Energy Consultant
Aventura Marketing
08.2022 - 09.2024
Customer Service Representative
Leon's
11.2018 - 08.2022
On-Site Manager
2403 33 Ave SW Apartment
07.2015 - 11.2020
Retail Supervisor
A La Parisienne
03.2013 - 12.2018
High School diploma -
Discovering Choices II High School
Health Care Aide Certificate -
MTG Healthcare Academy
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