Isabella Porras
OAKVILLE,ON
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Omega Trading Cargo
05.2019 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
STUDENT CLERK
Canada Border Service Agency
07.2018 - 09.2018
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Issued invoices
Education
Bachelor of Arts - CRIMINL JUSTICE AND PUBLIC POLICY
University Of Guelph
Guelph, ON2024
Skills
- Database Management
- Customer satisfaction measurement
- Complaint resolution
- Microsoft
- Fast Learner
- Phone and Email Etiquette
- Administration and Operations
- Data Entry Efficiency
Languages
Spanish
Native or Bilingual
French
Professional Working
References
References available upon request
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Omega Trading Cargo
05.2019 - 01.2024
STUDENT CLERK
Canada Border Service Agency
07.2018 - 09.2018
Bachelor of Arts - CRIMINL JUSTICE AND PUBLIC POLICY
University Of Guelph
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