Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isabella Olo

Vaughan,ON

Summary

Energetic Recreation Manager known for high productivity and efficient task completion. Possess specialized skills in program development, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and enhanced community engagement.

Overview

4
4
years of professional experience

Work History

Recreation Manager

Tendercare Living Centre
Vaughan, ON
03.2025 - Current
  • Manage a team of 15 staff members who cater to both recreation and restorative care needs of the home.
  • Successfully implemented six new program initiatives to cater to the demographic of the home.
  • Created new job routines that reduced the home's Resident at Risk by more than 75% in just 3 months.
  • Collaborate closely with the IDTC to cater to the needs of residents.
  • Enhanced staff education by enrolling team members in the Java Music and Java Memory Program to improve their knowledge of ways to enhance their facilitation of programs.

Recreation Aide (G.P.A.& Dementiability Cert)

Extendicare West Oak Village
Oakville, ON
08.2022 - 03.2025
  • Implemented programs to cater to the needs of the residents.
  • Utilize the Gentle Persuasion Approach and DementiAbility to better understand behaviors, and develop empathy for residents.
  • Provided programs for 30 residents and continually met goals of 11 programs per 30 days per resident.
  • Collaborated with the Recreation Manager to implement programs on and off the unit.
  • Utilize ActivityPro on a daily basis to score and record resident participation and engagement in programs.
  • Utilize PointClickCare daily to complete resident assessments, RAI-MDS, and care plans.
  • Managed patient documentation and ensured compliance with health regulations.
  • Created activity calendars monthly, as well as monthly newsletters, to keep residents and families informed.

Medical Assistant/Secretary

Pediatric Urgent Care
Mississauga, ON
10.2021 - 08.2022
  • Handled incoming calls, provided office information, and directed inquiries to appropriate staff members.
  • Ensured compliance with PHIPA guidelines to maintain confidentiality and enhance patient trust.
  • Maintained precise electronic medical records and facilitated the registration of new patients.
  • Documented patient information, case histories, and insurance details to streamline processing.
  • Enhanced patient satisfaction by proactively resolving issues and addressing concerns.
  • Efficiently scheduled appointments to optimize patient flow and accommodate clinician availability.

Lifestyles and Programs Aide

Chartwell Retirement Residences
Mississauga, ON
08.2021 - 10.2021
  • Led Lifestyles team in delivery of programs, resulting in improvement in intellectual and creative abilities of residents.
  • Responsible for improving physical and mental health of about 40+ residents by leading gentle exercise sessions twice weekly as well as meditation.
  • Modified activities and programs that would allow for equal participation and involvement for every resident regardless of their condition.
  • Worked closely with Lifestyles and Programs Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Carried out programs and activities while adhering to social distancing protocols and wore mask or face shield.

Lifestyles and Programs Coordinator

Greenview Seniors Residence
North York, ON
03.2021 - 07.2021
  • Collaborated with Lifestyles Manager to achieve target results.
  • Established new activities such as Word in a word, Catchphrase to improve memory and cognitive ability.
  • Working alongside Lifestyles Manager in conceiving new activities to the Healthcare plans.
  • Responsible for holding activities for 50+ residents that will improve their lifestyles such short Physical Activity which can include chair yoga or seated stretches session each week.
  • Responsible for connecting residents to their family members by scheduling Zoom and/or Facetime calls daily.
  • Responsible for celebrating special holidays like Easter, Christmas and birthdays.

Education

BS - Kinesiology and Health Science

York University
Toronto, ON

Skills

  • Program development
  • Team management
  • Activity planning
  • Regulatory compliance
  • Resident assessment
  • Staff training
  • Collaboration skills
  • Communication skills
  • Conflict resolution
  • Recreation therapy

References

  • Hitesh Bhaskar, Executive Director, Tendercare Living Centre, (416)-499-2020 ext 222
  • Jennifer, Reardon, Former Recreation Manager, (905)-928-3118, Extendicare West Oak Village
  • Emily, Klemensberg, Lifestyle Manager, 416-707-0397, Chartwell Retirement Services
  • Nicole, Chaffy, Lifestyle Manager, 647-269-1309, Greenview Seniors Residence

Timeline

Recreation Manager

Tendercare Living Centre
03.2025 - Current

Recreation Aide (G.P.A.& Dementiability Cert)

Extendicare West Oak Village
08.2022 - 03.2025

Medical Assistant/Secretary

Pediatric Urgent Care
10.2021 - 08.2022

Lifestyles and Programs Aide

Chartwell Retirement Residences
08.2021 - 10.2021

Lifestyles and Programs Coordinator

Greenview Seniors Residence
03.2021 - 07.2021

BS - Kinesiology and Health Science

York University

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Isabella Olo