Isabella Ocampo
Costa Mesa
Summary
Highly organized and customer-focused individual with 5+ years of experience in customer service roles, front desk operations, and team leadership. Skilled in communication, scheduling, multitasking, and maintaining efficient environments. Strong attention to detail and a people-oriented approach. Seeking a front desk or administrative assistant position where I can contribute to smooth daily operations and excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Independent Clothing Reseller
Depop
Costa Mesa
06.2021 - Current
- Managed online storefront, optimizing listings, pricing, and inventory for sales growth
- Communicate with customers to answer questions and resolve issues
- Process orders, shipping and tracking efficiently
- Built positive customer relationships and maintained high ratings
- Handle basic business operations
Barista
Dose in a Box
Irvine
11.2024 - 04.2026
- Delivered excellent customer service while managing multiple tasks
- Processed orders and transactions efficiently, addressing customer requests promptly
- Assisted team members during busy shifts to improve service efficiency
- Maintained organized workspace and cleanliness to enhance service quality
Front Desk Associate
Palm Beach Tan
Corona
10.2023 - 11.2024
- Greeted clients and created a welcoming front desk environment
- Answered phones, promoted services and responded to inquiries
- Scheduled appointments and handled client check-ins/check-outs
- Maintained organized workspace to support team productivity
Education
RYT-200 - Yoga Instructor Program
Orange Coast College
Costa Mesa, CA05-2026
Some College (No Degree) - Psychology
California State University, Fullerton
Fullerton, CAAssociate of Arts -
Santiago Canyon College
Orange, CA06-2023
High School Diploma -
Corona High School
Corona, CA06-2019
Skills
- Customer service
- Problem resolution
- Organization
- Time management
- Adaptability
- Effective communication
- Interpersonal communication
Timeline
Barista
Dose in a Box
11.2024 - 04.2026
Front Desk Associate
Palm Beach Tan
10.2023 - 11.2024
Independent Clothing Reseller
Depop
06.2021 - Current
RYT-200 - Yoga Instructor Program
Orange Coast College
Some College (No Degree) - Psychology
California State University, Fullerton
Associate of Arts -
Santiago Canyon College
High School Diploma -
Corona High School