Hi, I’m
Isabella Oboh
Summary
Dynamic and results-oriented professional with extensive experience in administrative and healthcare roles, notably at Summit Management Consultancy. Excelled in customer relations and administrative support, enhancing office efficiency and patient care quality. Skilled in Microsoft Excel and fostering positive relationships, I significantly contributed to operational improvements and client satisfaction.
Overview
6
years of professional experience
1
Certification
Work History
North York General Hospital-Axia Health
Administrative Assistant
11.2024 - Current
Job overview
- Answered and directed incoming calls on a multi-line phone system, providing information and routing calls to appropriate staff.
- Scheduled patient appointments, managed calendars, and coordinated with medical staff to ensure efficient patient flow.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Verified personal and insurance information, and ensuring accurate data entry.
- Prepared and distributed correspondence, including appointment reminders, medical reports, and billing statements.
- Developed and submitted reports, ensuring accuracy and timely delivery to relevant stakeholders.
- Utilized medical software and MS Office Suite proficiently, including Word, Excel, and Outlook, to perform daily administrative tasks efficiently.
Summit Management Consultancy
Administrative Assistant
11.2022 - 12.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Wexford General Hospital
Patient Care Assistant
01.2022 - 11.2022
Job overview
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Enhanced patient comfort by providing compassionate and attentive care.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Gathered medical information, weight and height measurements and vital signs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
CPL Healthcare Limited
Public Health Officer
01.2019 - 11.2022
Job overview
- Provided critical information to the public regarding contact tracing protocols and health guidelines, ensuring community members understood their roles in preventing the spread of infectious diseases.
- Assisted individuals in navigating public health procedures, offering emotional support to those affected by communicable diseases such as COVID-19.
- Addressed public inquiries related to health concerns, effectively resolving issues to promote understanding and compliance with health regulations.
- Maintained accurate and detailed records of public health interactions, updating databases to support data-driven decision-making.
- Coordinated with local health authorities to report, manage, and analyze contact tracing data, contributing to broader public health surveillance efforts.
- Collaborated with healthcare professionals to design and deliver health education services to clients.
- Monitored health trends and data to identify concerns and develop related health education initiatives.
- Implemented health promotion campaigns to raise awareness of health-related issues.
- Conducted health screenings and assessments to identify individual and community health needs and risk factors.
- Developed and implemented targeted public health programs to improve community health outcomes.
- Evaluated program effectiveness using quantitative and qualitative methods to optimize future initiatives and resource allocation.
Education
University of LimerickLimerick, Ireland
Master of Science from Advance Health Care Practice
11.2020
Skills
- Customer and client relations
- Customer Service
- Administrative Support
- Office Administration
- Appointment Scheduling
- File Organization
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Multi-Line Phone Systems
Languages
English
Native or Bilingual
Certification
HSE Certification in Patient Care
HSE Certification in Customer Care
Timeline
Administrative Assistant
North York General Hospital-Axia Health
11.2024 - Current
Administrative Assistant
Summit Management Consultancy
11.2022 - 12.2023
Patient Care Assistant
Wexford General Hospital
01.2022 - 11.2022
Public Health Officer
CPL Healthcare Limited
01.2019 - 11.2022
HSE Certification in Patient Care
HSE Certification in Customer Care
University of Limerick
Master of Science from Advance Health Care Practice
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